About All Surfaces
Together, We are More.
All Surfaces is one of the nation's leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile - CCS, and Abraham Linc. With 45+ locations spread across 23 states. Our commitment to our Core Values-People First, Do Right, Go Beyond, Always Improve, & Let's Go!-drives our success in partnership with our customers and suppliers.
Position Overview
The Counter Sales Specialist will assist customers in the showroom with purchasing, order pick-up, and providing product knowledge within the flooring industry.
Branch: Cartwright Distributing in Denver, CO
Work Schedule: Monday-Friday 8:00am-5:00pm
Pay: $20-$22/hour depending on experience
Essential Functions
Customer Service
- Greet and assist walk-in customers.
- Provide product information, recommendations, and solutions based on customer needs.
- Direct customers to appropriate products and displays.
- Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
- Resolve customer concerns and escalate issues when necessary.
Sales
- Upsell and cross-sell products to maximize sales opportunities.
- Support sales representatives, customer care, and other departments as needed.
- Process sales orders and quotes.
- Participate in vendor events and various product trainings/demos.
- Approve e-commerce orders and keep approvals within SLA metrics.
Order Hygiene
- Manage open orders on the portal.
- Follow up with customers regarding their orders and meet order hygiene standards and procedures.
Warehouse Operational Support
- Support with basic order fulfillment.
- Perform cycle counts and inventory audits as needed.
- Perform other warehouse tasks as needed.
Safety & Housekeeping
- Follow OSHA and company safety regulations.
- Use proper lifting techniques and material handling procedures.
- Maintain showroom displays, product samples, and merchandising standards.
- Carry out other duties and responsibilities as may be assigned or required.
Education
- High School Diploma or Equivalent Degree.
Work Experience
- 0-1 year of customer service, sales, and/or showroom experience.
- Experience working with Point of Sales systems (POS).
Physical Demand and Work Environment
- Ability to work in a fast-paced environment.
- Basic math skills and reading comprehension skills.
- Ability to manage, reconcile and balance a cash drawer daily.
- Frequent bending, lifting, kneeling, and reaching.
- Ability to work at a computer for extended periods of time.
- Must be able to lift a minimum of 50 pounds independently and heavier items with assistance.
- Legally permitted to work in the United States.