Counter Sales/Fastener & Tool Sales

In this role, you will communicate with customers to identify their needs, process requests, take orders, and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Compensation
  • Medical, Vision, Dental, 401K, Aflac
• Paid Time Off
• Career Growth Opportunities

 
Job Summary
We are seeking a Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, take orders, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. An understanding of fasteners, hardware and tools is a plus, but we will train the right candidate




Responsibilities 

• Receive customer calls
• Take customer orders over the phone & sales counter
• Help pull customer orders 
• Stock and organize show room stock and displays
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

 
Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Understanding of fasteners and tools is a plus, but we will train the right candidate