Business Solutions, Communication Skills, Computer Skills, Construction Management, Credit Cards, Customer Relations, Establish Priorities, Forklift, High School Diploma, Housekeeping/Cleaning, Lift/Move 40 Pounds, Loading/Unloading, Microsoft Office, Operations, Operations Management, Order Picking/Packing, Order Processing, Pallet Jack, Procedure Implementation, Product Positioning, Quality Assurance, Returns Processing, Sales, Sales Management, Technical Support, Warehousing
LOCATION
Tyler, TX
POSTED
30+ days ago
Title: Counter Sales Associate
Department: Front Counter
General Summary:
The primary responsibility of this employee is to process orders from walk-in customers, by phone, and by e-mail. Material is purchased on account, credit card, cash, and check.
Key Responsibilities:
Enters customer order into the business system.
Completes order by filling, checking and processing order.
Maintains a balanced cash drawer.
Provides customer with basic technical support.
Handles incoming returns from customer and forwards to returns department.
Assists in processing returns when requested by CSRM Processor, Operations Manager or Branch Manager.
Re-stocks material that is not sold on a daily basis.
Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products.
Operates forklift: proper training and certification required. May also use material handling equipment (including pallet jack, dollies and handcart.
Assists in maintaining a neat & professional counter area including general housekeeping as needed.
Assists in daily warehouse operations when requested by leader/supervisor/manager.
Makes urgent pick-ups and deliveries as directed by the Construction Sales Supervisor, Operations Manager or Branch Manager.
Assists in creating, implementing and revising procedures and work instructions.
Supports the quality initiatives set forth by the Region.
Knowledge/Skills/Abilities:
High school diploma or equivalent required.
Two or more years of work experience in warehouse operations preferred.
Two or more years of working knowledge of internal operations and products authorized to be distributed preferred.
Excellent communication skills with the ability to interact with customers professionally.
Ability to work with minimal supervision, organizing, prioritizing, and completing tasks.
Basic PC skills with MS Office products required.
Reporting Relationships:
Reports To: Branch Manager
Direct Reports: None
Working Conditions: Normal office environment & normal warehouse environment
EEO/AA/M/F/Vet/Disability Employer
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.