Caniff Electric Supply
(A wholly owned subsidiary of McNaughton-McKay Electric Company)
Branch Counter Sales Associate
The Counter Sales Associate interfaces with customers daily, relays accurate information on products, pricing and stock availability and acts as a liaison and customer advocate.
In this role, you will:
- Greet customers within 30 seconds of entry
- Openly and effectively communicate to our external customers as well internal employees
- Form long lasting relationships with both external customers and internal employees
- Answer customer phone calls for sales and general inquiries
- Maintain and grow with product and industry knowledge.
- Provide customer solutions and troubleshooting by assessing and diagnosing customer needs
- Achieve personal development tasks as well as sales goals
- Accurately pull, check, and stage parts/products.
- Identify inventory errors and discrepancies and bring management to their attention as well as assisting to correct and prevent them.
- Assure transactional accuracy at point of sale
- General upkeep, COVID-19 protocols, and cleaning
- General warehouse duties including but not limited to stock put-away, organization
- Process customer returns and perform product cycle counts
- Partake in receiving and posting of inventory, including hilo usage and data entry
- Act as back-up delivery driver
To be successful in this role, you will have/be:
- Friendly and responsive; enthusiastic demeanor and optimistic attitude
- Time management skills and ability to multitask
- Exceptional listening skills and the ability to correctly interpret customer needs and objectives
- Customer focused, with a continuous commitment to customer service
- Customer service experience
- High School Diploma, GED or military equivalent
- Physical activity including but not limited to being on feet for 6-8 hours per shift, standing, walking, typing/computer usage, ladder usage, bending, kneeling and lifting 50+ pounds intermittently
- Availability from 6am - 7pm; occasional Saturday. Typical schedule from 7-5 Monday through Friday.
- Reliable transportation
- Previous industry experience and/or sales experience is a plus
EEO/AA/M/F/Vet/Disability Employer