Counter Representative - Paint Store

A Paint Store Counter Representative serves as the primary point of contact for both retail and commercial customers, balancing technical expertise in color matching with high-quality service. Customer Assistance: Greet walk-in customers, answer phone inquiries, and provide expert advice on paint and stain types, finishes, and application techniques for various projects.

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Paid time off

A Paint Store Counter Representative serves as the primary point of contact for both retail and commercial customers, balancing technical expertise in color matching with high-quality service.
 
Core Responsibilities

• Customer Assistance: Greet walk-in customers, answer phone inquiries, and provide expert advice on paint and stain types, finishes, and application techniques for various projects.
• Paint Mixing & Tinting: Operate computerized tinting machines to mix paint and stain according to standard or custom formulas.
• Color Matching: Use spectrophotometers or manual visual comparisons to accurately match paint colors from customer samples.
• Sales Transactions: Process orders, returns, and exchanges using a Point of Sale (POS) system, ensuring accurate cash and credit handling.
• Inventory Support: Receive and stock incoming freight, perform cycle counts, and maintain organized, clean product displays.
• Contractor Support: Assist professional contractors with high-volume orders, technical inquiries, and order tracking.

Qualifications & Requirements

• Education: High School Diploma or GED.
• Experience: Previous retail, customer service, or paint/coatings industry experience is preferred.
• Technical Skills: Ability to use computers, inventory scanners, and basic mathematical calculations for retail transactions.
• Physical Demands: Must be able to stand for long periods and frequently lift or carry items weighing up to 50–60 lbs., such as 5-gallon paint buckets.
• Visual Acuity: Must have the ability to distinguish between colors for precise color matching.
• Driving: A valid driver's license and clean driving record are required for occasional customer deliveries.

Key Skills

• Strong verbal communication and interpersonal skills.
• Attention to detail for accurate order fulfillment and color matching.
• Ability to prioritize tasks in a fast-paced environment while maintaining professionalism.

 
Compensation & Benefits

• Full-time position, non-exempt position
  • Overtime available and/or required based on seasonality of the business
• $21 - $26 per hour – commensurate with experience 
• Simple IRA Retirement upon 1 year of employment
• PTO & Sick Leave available