Job Title:
Enrollment/Eligibility Counselor
Job Location:
Remote in Richmond, VA
Duration:
6 months
Shift Schedule:
Monday Friday, 8:00 AM 5:00 PM EST (Possibility of OT usually 7:00 AM - 6:00 PM)
Summary:
Join our team as an Enrollment/Eligibility Counselor, supporting Virginia Medicaid's low-cost and no-cost health coverage programs. This remote position offers the opportunity to assist clients with program connection and eligibility from the comfort of your home in Richmond, VA.
Responsibilities:
- Process specialized cases with a high degree of difficulty.
- Work and research appeals at supervisor discretion.
- Serve as SME on eligibility policy and processes for the team and understand the impact on other teams.
- Work closely with management and work groups to create and maintain work plan documents.
- Track the status and due dates of projects.
- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
- Assist training team during the last week of sandboxing to answer questions and assist new trainees as they transition to their team.
Required Skills:
- High school diploma or GED required and 4 years of relevant professional experience required, or equivalent combination of education and experience.
- Associate degree with 2 years' experience preferred.
- Basic computer navigational skills.
- Novice level knowledge with Microsoft Office.
- This position requires bilingual proficiency in languages as specified.