Location: Hybrid or Remote- Durham, NC
Hours: M-F (12pm-9pm)
ABOUT US:
Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
ROLE DESCRIPTION:
Are you an experienced corporate travel professional who thrives on solving complex travel and expense challenges? Victra is seeking a Travel & Expense Administrator to support a high-volume corporate travel and expense program across our nationwide operations. In this role, you will combine advanced Sabre GDS expertise with hands-on corporate card and expense-platform experience to deliver accurate, responsive support to employees.
You will manage travel arrangements, resolve ticketing and traveler-profile issues, and support expense administration and corporate card processes. The ideal candidate brings at least 10 years of hands-on corporate travel experience, strong technical skills, and the ability to troubleshoot independently while providing exceptional service.
KEY RESPONSIBILITIES:
As the Travel & Expense Administrator, you will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. In this role, you will:
Travel & Expense Operations
- Research, book, and manage domestic air, hotel, and rental car reservations in accordance with company travel policies and budget requirements.
- Review bookings for compliance with company travel policies and budget requirements.
- Create and maintain accurate traveler profiles within the online booking tool.
- Manage itinerary changes, cancellations, rebookings, and emergency travel support.
- Support employee offboarding by coordinating timely closure of travel and expense reports and accounts.
- Provide administrative support for travel requests, research and resolve incomplete or conflicting requests, and coordinate direct billing with designated vendors.
- Troubleshoot employee card, expense, receipt, transaction, coding, reimbursement, and system-access issues.
- Support user provisioning and deprovisioning, employee profiles, card administration, expense workflows, and approvals.
Policy Compliance, Education & Documentation
- Apply Victra's corporate travel policy consistently and flag exceptions for manager review and approval.
- Communicate with employees and leaders to confirm travel preferences, answer questions, and resolve issues.
- Maintain accurate traveler records and trip documentation in the travel management system.
- Educate travelers on travel policies, approval processes, and preferred vendors.
- Provide employees with guidance and resources on travel and expense systems, tools, and policies.
Customer Service & Team Support
- Respond to employee inquiries with timely, accurate, and customer-friendly resolutions.
- Deliver white-glove traveler support with professionalism, clarity, and responsiveness.
- Troubleshoot travel issues and escalate when needed to support a smooth traveler experience.
- Partner with team members to manage high-volume travel periods and priority bookings.
Collaboration & Process Improvement
- Support process improvement initiatives led by the Corporate Travel & Expense Manager.
- Assist with ad hoc projects and cross-functional requests as business needs evolve.
- Collaborate with the Corporate Travel & Expense Manager and other travel agents to share updates, best practices, and service improvements.
- Stay current on travel trends, tools, and procedures that improve efficiency and traveler satisfaction.
- Collect traveler feedback and recommend enhancements to the travel program.
WHAT WE ARE LOOKING FOR:
Experience & Technical Expertise
- Minimum of 10 years of hands-on corporate travel experience managing air, hotel, rental car, and rail arrangements, including exchanges, cancellations, schedule changes, and traveler disruptions; experience within a Travel Management Company (TMC) or high-volume corporate travel environment is preferred.
- Experience supporting a high-volume corporate travel program and managing multiple traveler profiles simultaneously.
- Advanced Sabre GDS expertise, including extensive experience creating, modifying, exchanging, reissuing, and canceling airline reservations directly in Sabre within a high-volume corporate or TMC environment.
- Strong knowledge of PNRs, fare rules, ticketing, exchanges, refunds, seat assignments, queues, profiles, remarks, SSRs/OSIs, and schedule changes.
- Ability to independently troubleshoot complex reservations, ticketing, and traveler-profile issues.
- Hands-on experience administering a corporate card and/or expense-management platform is required.
- Experience with Ramp Expense or a comparable enterprise expense platform is strongly preferred.
- Ability to investigate system and transaction issues and determine when to escalate to the platform provider, TMC, card issuer, or internal technology team.
Skills & Competencies
- Strong systems aptitude and the ability to quickly learn and adapt to new platforms, tools, and technology-enabled processes.
- Exceptional attention to detail, organization, and follow-through.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities in a high-volume, deadline-driven environment.
- A service-focused mindset and a calm, solution-oriented approach to challenges.
- Understanding travel logistics and pricing structures, supported by the fare-rule expertise described above.
Working Conditions
- This is a remote role supporting western time zones, with working hours of 12 p.m.-9 p.m. EST, Monday through Friday.
- Travel may be required for meetings.
WHY JOIN US?
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401k retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses.
- Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.