Corporate Service Team

This role involves assisting customers with banking requests, preparing operational reports, maintaining accurate account records, and ensuring daily activities follow established policies and regulatory requirements. Assist customers with account openings, modifications, closures, debit cards, fund transfers, stop payments, and deposit product inquiries.

Title: Corporate Service Team

Office Status: In-Office

Pay Rate: $32/hr

Contract Length: 3 6 months

ABOUT THE ROLE

A financial institution is seeking a Mandarin-speaking Banking Operations Specialist to support retail banking operations, customer service, account maintenance, and regulatory compliance. This role involves assisting customers with banking requests, preparing operational reports, maintaining accurate account records, and ensuring daily activities follow established policies and regulatory requirements.

RESPONSIBILITIES

• Assist customers with account openings, modifications, closures, debit cards, fund transfers, stop payments, and deposit product inquiries.
• Collect and review customer identification documents in accordance with Know Your Customer (KYC) requirements.
• Build positive customer relationships by providing responsive service and resolving account-related issues.
• Coordinate with internal departments to research and resolve customer concerns.
• Prepare customer correspondence and operational reports related to tax documentation, deposit products, foreign exchange activity, and account notices.
• Maintain debit card information and process special deposit products, including certificate of deposit and structured deposit services.
• Review inactive accounts and support abandoned property processing in accordance with bank procedures.
• Perform account reconciliations and maintain accurate operational records.
• Support compliance with BSA/AML, consumer compliance, and other applicable banking regulations.
• Follow internal policies and procedures while identifying opportunities to improve customer service and operational efficiency.
• Mandarin proficiency required.