Highlights
Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request. Communicate regularly with Designers regarding assignments, schedules, and questions related to specific customer calls.
Numbers & Facts
| Location | Lake Charles, LA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Summary/Purpose
Responsible for planning, scheduling, and managing distribution customer requested work, mandated work, line maintenance tasks, capital projects, and day-to-day design activities for the Distribution Engineering Design team.
Job Duties/Responsibilities
- Contact external customers within one working day and schedule an appointment, if required, for the customer to meet with a Designer.
- Collect design information while speaking to the customer.
- Interpret and ensure consistent application of organizational policies related to customer requests.
- Provide customers with information on the tasks they must complete to receive service on the date requested.
- Manage Design resources within a geographic area and match them to the workload by assigning each Designer to a primary and secondary geographic area.
- Monitor each Designer’s calendar so that appointments can be made effectively and efficiently.
- Communicate regularly with Designers regarding assignments, schedules, and questions related to specific customer calls.
- Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request.
- Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
- Maintain working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.
- Review and update Maximo Backlogs for the Distribution Engineering Dept. Identify deficiencies, analyze alternatives, and recommend solutions.
- Serve as a member of the Storm Response Team for restoration efforts. Provide support to the Damage Assessment and/or Logistics functions.
Minimum Requirements
- Associate degree or equivalent work experience.
Minimum Experience Required
- 2 years Transmission or Distribution experience, a plus if with Entergy.
- 1 year of Maximo & CCS experience, a plus.
Minimum Knowledge, Skills, and Abilities Required
- Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
- Ability to work with multiple levels of the organizational structure.
- Strong verbal and written communications skills. Excellent organizational and analytical skills.
- Experience/training in scheduling resources or maintenance and construction practices.
- Experience with Microsoft Office Excel and database applications.
- Desired knowledge of Maximo, GDT, AMFM DFM, Storm Assist, Power BI, CCS, and Distribution Line construction, maintenance, and materials.
Allocation Breakdown for Time Charges
- SEWC - 45%
- DEWC - 45%
- SEWM - 4%
- DEWM - 6%
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI