Corporate IT Operations Specialist

[Position] Corporate IT Operations Specialist

[Location] Los Angeles, CA

[Employment Type] Full-Time, Exempt

Key Responsibilities

• Corporate IT Helpdesk & Service Delivery
• Oversee the corporate IT Helpdesk, managing end-to-end IT service requests and incident resolution for both corporate offices and warehouse facilities.
• Manage the lifecycle of corporate IT assets (Laptops, Desktops, Peripherals) from procurement, provisioning, inventory tracking, to secure disposal.
• Develop, maintain, and manage IT knowledge base (KB) articles and Standard Operating Procedures (SOPs) to empower end-users and streamline support processes.
• Identity & Access Management (IAM)
• Manage employee lifecycle identity processes: account provisioning (onboarding), deprovisioning (offboarding), and role-based access control (RBAC).
• Corporate Information Security & Tool Operations
• Enforce and monitor corporate information security policies and compliance standards.
• Operate, troubleshoot, and maintain security tools (Endpoint Protection/EDR, DLP, Email Security, IAM/SSO solutions).

Requirements & Qualifications

• Education: Bachelor's degree in Computer Science, Cyber Security, IT Management, or a related field.
• Experience:
• 5+ years of experience in Corporate IT operations, Helpdesk management, or Systems Administration.
• Experience managing IT service tickets (Incidents & Requests) across multiple sites, including corporate offices and warehouse/logistics environments.
• Experience establishing IT asset management policies, procurement workflows, and TCO/ROI-based budget planning.
• Experience operating enterprise-level IAM and security tools.
• Skill/Knowledge:
• Proficiency in ITSM tools (e.g., Jira Service Desk, ServiceNow, Zendesk) for ticket and knowledge base management
• Proficiency in Google Workspace, Slack, Microsoft 365, and Enterprise IAM solutions (e.g., Okta, Azure AD).
• Strong understanding of endpoint security tools, patch management, and backup/recovery procedures.
• Knowledge of corporate security compliance frameworks and best practices.
• Communication: Strong bilingual verbal and written communication skills in both English and Korean to effectively liaise with US stakeholders and global HQ.
• Flexibility & Mobility: Ability to work flexibly across multiple locations-including corporate offices, retail stores, and distribution/logistics centers-to manage new IT asset deployments, system upgrades, and critical user support incidents.

Preferred Qualifications

• Skills & Experience:
• Experience setting up Corporate IT infrastructure and policies for a growing US subsidiary.
• Relevant professional certifications (e.g., CISSP, CISM, CompTIA Security+, ITIL).
• Character & Responsibility:
• Excellent interpersonal skills with a commitment to providing high-quality internal customer service.
• Proactive communicator who can collaborate effectively with HR, Legal, and Global IT & Security organization.