Corp Cust Service Rep 1, Hybrid, Business Office, FT, 08A-4:30P
Baptist Health South Florida
- Miami, FL
- 30+ days ago
- $18.87–$23.96 Per Hour
Highlights
Responsible for: Validating patient's identity to comply with HIPAA Regulations, Analysis of patient balances, detail review of services billed, validating correct patient/insurance and demographic information, Identifying customer's concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls from patients, attorney's, Internal and External customers for all BSHF facilities.
Numbers & Facts
| Location | Miami, FL |
| Industry | Healthcare Services |
| Salary | $18.87–$23.96 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Website | https://careers.baptisthealth.net/ |
Description
Responsible for : Validating patient's identity to comply with HIPAA Regulations, Analysis of patient balances, detail review of services billed, validating correct patient/insurance and demographic information, Identifying customer's concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls from patients, attorney's, Internal and External customers for all BSHF facilities. Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window. Estimated pay range for this position is $18.87 - $23.96 / hour depending on experience. Degrees:
- High School,Cert,GED,Trn,Exper.
Additional Qualifications:
- 2 years Customer Service experience in a healthcare setting in a call center environment a must.
- Working knowledge and understanding of medical terminology, and Revenue Codes.
- Knowledge of Microsoft systems, Word, Excel, PowerPoint.
- Detail oriented, problem solver, good math, writing, and interpersonal skills required.
- Bilingual (preferred) Must be able to deal with difficult callers in a high call volume setting.
- Ability to multi-task and work under pressure to meet stringent deadlines.
- Knowledgeable in a healthcare setting arena.
Minimum Required Experience: 2 Years
About Company
Baptist Health South Florida is once again one of the 2020 Fortune 100 Best Companies to Work For! This is the 20th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2020-2021 Best Hospitals and have been honored as one of PEOPLE's 2020 50 Companies that Care by PEOPLE magazine and Great Place to Work.
Baptist Health South Florida is the region's largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!