Core - Patient Access Representative

a { text-decoration: none; color: 464feb; } tr th, tr td { border: 1px solid e6e6e6; } tr th { background-color: f5f5f5; } Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, youll find a supportive environment that values teamwork, innovation, and professional growth. Whether youre part of our clinical, administrative, or support staff, youll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us? Competitive pay Career advancement opportunities and ongoing education support Collaborative, physician-led organization that values input and innovation Free onsite parking and convenient Seacoast New Hampshire locations Culture grounded in respect, quality, and patient-centered care Position Summary The Per Diem Call Center Representative facilitates the process between new patient registration, insurance verification, and referral management. This role serves as a liaison between physician practices and patients to help ensure patients receive timely, coordinated, and high-quality care. The Call Center Representative supports patient access, insurance eligibility verification, prior authorizations, referral processing, and communication between patients, providers, and insurance companies. Key Responsibilities Pre-register patients and verify demographic and insurance information prior to appointments and procedures. Communicate patient financial responsibilities, including co-pays, deductibles, and co-insurance expectations. Review and manage insurance eligibility through Navicure reports and ensure accurate primary care provider assignments. Contact patients regarding insurance discrepancies and update information as needed before scheduled visits. Coordinate and schedule new patient appointments across Core Physicians practices. Assist patients with obtaining medical records, updating primary care provider information with insurance carriers, and navigating appointment logistics. Communicate updates, concerns, and potential barriers with practice staff. Obtain referrals and prior authorizations as required and schedule appointments with Core specialists under provider direction. Identify, track, and communicate authorization and system-related issues while helping develop solutions to address root causes. Serve as a liaison between patients, practices, and insurance companies to resolve issues efficiently. Respond to patient calls, communications, and staff inquiries within the same business day. Grant access to the Navicure website as needed and provide support and training to practice staff. Partner with the coding department to verify eligibility for hospital-based services. Advocate for patients by assisting them in navigating healthcare and scheduling processes. Perform other duties as assigned. Qualifications Required High School Diploma or GED Local Applicants only, 100% remote option once fully trained. (training availability during the first few weeks will be 3-4 days including every Monday as a mandatory day to be available) *hours will vary based on business/department needs Preferred Skills Strong customer service and communication skills Ability to manage multiple priorities in a fast-paced environment Knowledge of insurance verification, referrals, and prior authorization processes Strong organizational skills and attention to detail Proficiency with healthcare systems and technology (EPIC) Join a team committed to delivering exceptional patient experiences and helping improve access to care throughout the Seacoast community.