Detailed Job Description
Strong understanding of Customer Management Services CMS processes.Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar customer management systems.Knowledge of customer data management and customer lifecycle processes.Experience with API integrations RESTSOAP.Proficiency in SQL and database concepts.Experience with workflow automation and business process management.Strong analytical and problemsolving abilities.Excellent communication and stakeholder management skills.
Minimum years of experience
8-10 years
Certifications Needed :No
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Meet all deliverables expectations
Proper communciation
No availability issues should be observed.
Interview Process (Is face to face required?)
No
Any additional information you would like to share about the project specs/ nature of work