Core IT Svcs Splst

UNM Information Technologies is seeking a Core Services Specialist to support enterprise application integration, automation, and emerging AI platform initiatives. Under limited supervision, this position will design, develop, implement, and support enterprise system integrations, APIs, middleware solutions, reusable automation services, and AI enabled workflows that connect critical university systems including Ellucian Banner, Salesforce, ServiceNow, Azure services, and other institutional applications. The position will primarily leverage the Boomi Integration Platform for enterprise integration development and support while collaborating closely with technical and functional teams across the university.

This position will also support the university's general purpose AI platform initiative by developing and supporting API endpoints, Model Context Protocol (MCP) integrations, AI service connectivity, and reusable automation services that can be consumed by AI agents, institutional applications, and third party systems. The role will assist with AI monitoring, observability, and usage reporting efforts using technologies such as Azure Application Insights, OpenTelemetry, Azure Monitor, and Cosmos DB to support operational visibility and usage tracking, including AI token consumption and related analytics.The role will participate in modern DevSecOps and cloud development practices including the use of pipelines, automated deployment processes, version control, testing frameworks, and AI assisted development tools such as OpenAI, Claude, Codex, Claude Code, GitHub Copilot, and similar technologies to improve development efficiency, troubleshooting, and delivery.

The successful applicant will have strong communication and customer service skills, experience with enterprise application and system integration, and an understanding of modern integration, automation, AI, and cloud technologies. The ideal candidate will be able to collaborate effectively with technical and functional teams, troubleshoot complex integration and automation issues, and contribute to scalable, secure, and sustainable enterprise solutions in a higher education environment.