Highlights
In this role, you will manage daily service delivery, drive operational excellence, develop employees, and build strong customer relationships while ensuring service levels are consistently exceeded. Why You'll Succeed: You thrive in a leadership role, enjoy building client relationships, and are motivated by creating efficient operations while developing people and delivering outstanding service.
Numbers & Facts
| Location | Minneapolis, Minnesota |
| Industry | Other/Not Classified |
| Salary | $19.28–$24 |
| Company Size | 10,000 employees or more |
| Year Founded | 1955 |
| Website | http://www.ricoh.com/ |
Description
Salary: $19.28 - $24.00 Per hour
Site Manager Lead Operations. Develop Teams. Deliver Exceptional Client Service.
We are seeking a customer-focused Site Manager to oversee onsite business operations and lead a small team supporting a valued client. In this role, you will manage daily service delivery, drive operational excellence, develop employees, and build strong customer relationships while ensuring service levels are consistently exceeded.
What You'll Do:
- Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.
- Supervise, coach, and develop a small team while fostering a positive, high-performing culture.
- Build strong client relationships and serve as the primary onsite point of contact.
- Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.
- Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
- Monitor staffing needs, workflow demands, and resource allocation.
- Support business reviews, operational reporting, and customer presentations.
- Manage performance, employee development plans, training, and recognition programs.
- Partner with leadership and internal teams to resolve service, billing, and operational challenges.
What We're Looking For:
- High School Diploma or GED required.
- 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.
- Leadership or supervisory experience preferred.
- Strong customer service, communication, and problem-solving skills.
- Comfortable presenting information to clients and small-to-medium groups.
- Proficient with Microsoft Office 365.
- Ability to manage multiple priorities in a fast-paced environment.
Why You'll Succeed:
You thrive in a leadership role, enjoy building client relationships, and are motivated by creating efficient operations while developing people and delivering outstanding service.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Company
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.