Coordinator / Trainer

MMC Group

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JOB DETAILS

SALARY

$36,000–$45,000 Per Year

LOCATION

New York, NY

POSTED

30 days ago

We are looking for a Coordinator / Trainer in New York. It will pay between $36,000 and $45,000 / year, depending on experience.

Job Responsibilities:

Designs, develops and implements training materials.
Develops training schedules based on the evaluation of the need for new staff and subcontractor personnel.
Establishes and communicates the training methodologies for staff.
Provides training to both Central Office and Regional Staff on an initial and ongoing basis.
Ensures that Enrollment Counselors are provided with updated knowledge of the program, community resources, and options for clients.
Communicates operating policies and procedures for both Central and Field Office operations in compliance with contractual agreement.
Develops training manuals through input and communication with the State and City agencies operating the Program.
Recommends changes to policies and procedures in compliance with contract.
Arranges (in coordination with other managers) staff training on a regular and ongoing basis regarding telephone protocols and Central Office project information obtained through quality assurance monitoring.
Provides analysis of proposed policies to project management, as needed.
Provides the Project Manager with updates on all issues regarding quality, training, and policy and procedures.
Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
Performs other duties as required by the management.

College degree (advanced degree preferred), preferably in a health or social services field;
1-3 years supervisory experience in a health or social services field;
Knowledge of quality assurance, performance monitoring, and basic research skills;
2-4 years of training experience in a human services environment and/or instructional design and developing;
1-2 Years of experience in Public Speaking;
Must be proficient in MS Office programs (i.e. Word, PowerPoint and Excel);
Excellent written and verbal communication skills;
Ability to interact courteously and effectively with a variety of people;