Overview
Position Summary
We are seeking a highly organized and patient-focused professional to support the coordination of surgical services. This role is essential in delivering excellent patient-centered care by ensuring all scheduling, financial, and communication processes are completed efficiently for patients undergoing both major and minor operative procedures.
The ideal candidate will serve as a key liaison between physicians, patients, and payors, helping create a seamless and positive experience throughout the surgical journey.
Responsibilities
Key Responsibilities
- Coordinate and maintain surgical schedules, ensuring optimal utilization of operating room (OR) time
- Schedule and prioritize surgical cases while managing physician calendars
- Verify insurance coverage, benefits, and eligibility
- Obtain prior authorizations for procedures and services
- Prepare, communicate, and explain cost estimates prior to services
- Identify and collect prepayments, and establish payment plans as needed
- Provide in-depth financial counseling in a professional and compassionate manner
- Assist uninsured patients with sponsorship options
- Update and maintain accurate patient demographic and financial information
- Coordinate special needs and logistics for each patient's surgical experience
- Act as the primary communicator between physicians, patients, and insurance providers
- Support a smooth and efficient care process from scheduling through procedure completion
- Float to other practices or adjust schedule as needed for staffing support
Qualifications
Minimum Qualifications
- High school diploma or equivalent required
- Minimum of three (3) years of experience in business, financial services, or a physician practice setting
- Working knowledge of CPT and ICD-9/10 coding required
Substitutions:
- Bachelor's degree may substitute for two (2) years of experience
- Associate degree or equivalent coursework may substitute for one (1) year of experience
Preferred Qualifications
- Experience with EPIC or similar electronic health record (EHR) systems
- Prior experience in surgical scheduling or healthcare financial counseling
Required Skills & Competencies
- Strong communication and interpersonal skills
- Excellent organizational and problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable discussing financial matters and collecting payments professionally
- Team-oriented mindset with the ability to work independently