Coordinator, Patient Financial Services Operations

HealthPartners is looking to hire a Patient Financial Services Operations Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The Patient Financial Services Operations Coordinator plays a key role in supporting revenue cycle operations through workflow optimization, system build support, operational documentation management, and regulatory and payer research. In partnership with leadership, frontline teams, and Compliance, this role advances efficient, compliant processes and supports initiatives designed to strengthen operational performance across all service areas.

Work Schedule:

Remote; 1.0 FTE/40 hours weekly - 7:00 a.m. to 3:30 p.m. or 8:00 a.m. to 4:30 p.m.

Required Qualifications:

Education, Experience or Equivalent Combination:

• Bachelor's degree in Healthcare Management, Business/Finance Administration, or related field.
• Minimum of two (2) years of recent healthcare experience in areas such as care delivery, revenue cycle, financial analysis, or related functions.
• In lieu of a degree, five (5) years of recent experience in healthcare billing, revenue cycle, medical insurance, and/or financial analysis may be considered.

Knowledge, Skills, and Abilities:

• Project Management

• Demonstrated ability to lead and manage small to medium-scale initiatives within patient financial services.

• Skilled in coordinating resources, timelines, and deliverables to achieve operational and financial objectives.

• Technical Proficiency

• Advanced use of Microsoft Office Suite (Outlook, Word, Excel, Visio, Teams, PowerPoint) and comparable applications to support reporting, analysis, and communication.

• Independent & Proactive Work Style

• Self-motivated with the ability to work independently, take initiative, and drive process improvements in a dynamic healthcare environment.

• Analytical & Results-Oriented

• Strong critical thinking and problem-solving skills with a focus on achieving measurable outcomes in patient financial operations.

• Ability to identify inefficiencies and recommend solutions that enhance revenue cycle performance.

• Multitasking & Time Management

• Proven capacity to manage multiple priorities and deliverables simultaneously while meeting strict deadlines.

• Skilled at balancing competing operational and financial demands.

• Organizational Excellence

• Exceptional organizational skills with the ability to prioritize workload and streamline processes for efficiency.

• Communication Skills

• Effective and accurate written and verbal communication skills, with the ability to present complex financial and operational information clearly to diverse stakeholders.

• Customer Service & Team Collaboration

• Strong interpersonal skills with a focus on patient-centered service, collaboration, and teamwork.

• Professional attitude with commitment to fostering a positive and productive work environment.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• Bachelor's degree in Healthcare Management, Business/Finance Administration, or related field.
• In lieu of a degree, six (6) or more years of recent experience in healthcare billing, revenue cycle, medical insurance, and/or financial analysis may be considered.
• Minimum of two (2) years of working knowledge and hands-on experience with HealthPartners software and/or healthcare systems, including Epic modules (Cadence, Prelude, Resolute), OnBase, or comparable applications.

Licensure/ Registration/ Certification:

• Healthcare Financial Management Association (HFMA) - Certified Revenue Cycle Representative (CRCR) credential strongly preferred, demonstrating expertise in revenue cycle operations and financial management practices.

Benefits:

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!