Coordinator Outpatient Services Lead | Rehab North Wildlight OutPatient | Full-Time | Days

Overview

Reports directly to the Practice Manager and is responsible for scheduling patient appointments, completing patient registration, and providing administrative support to ensure efficient daily practice operations.

Greets patients upon arrival and obtains accurate demographic, insurance, and financial information. Completes the admission and registration process, obtains required patient signatures and documentation for billing and insurance purposes, and assists with resolving outstanding billing issues. Performs end-of-day disposition procedures and compiles relevant patient statistics and information.

Answers incoming telephone calls, communicates patient arrivals to appropriate clinical staff, and serves as a liaison between patients, nurses, physicians, and other healthcare personnel to facilitate effective communication and quality patient service.

Additionally, processes referral requests for all providers practicing within the clinic and ensures that required referrals, insurance authorizations, and authorization numbers are obtained and documented when applicable. Maintains accurate patient information and supports compliance with established registration, billing, insurance, and referral procedures while delivering professional, courteous, and customer-focused service.

Qualifications

Job Description: Patient Registration / Insurance Specialist

Education Requirements

• High school diploma or GED required.

Preferred Licensure and Certifications

• ICD-9 and CPT coding knowledge preferred.
• Completion of a standard medical terminology course preferred.

Required Experience

• Minimum of two years of experience in a clinical office, insurance, or other healthcare-related setting.
• Experience with patient registration, front desk operations, and insurance-related responsibilities required.

Preferred Experience

• Two to four years of clerical and/or customer service experience, preferably in a healthcare setting.
• At least one year of experience working with third-party payors.
• Experience with computer systems, data entry, and reviewing patient demographic information preferred.

Essential Skills and Qualifications

• Knowledge of insurance plans, coverage requirements, and guidelines.
• Ability to obtain insurance authorizations and pre-certifications.
• Strong decision-making skills, initiative, and problem-solving abilities.
• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills in English.
• Basic arithmetic skills for processing payments and cashiering responsibilities.
• Proficiency in data entry and maintaining accurate patient records.
• Strong organizational skills and the ability to prioritize tasks and manage workflow efficiently.
• Ability to remain professional and provide excellent customer service in stressful situations.
• Strong conflict resolution and interpersonal skills.
• Ability to communicate effectively with patients, insurance representatives, and healthcare staff while maintaining professionalism and confidentiality.