Maintenance Coordinator Penske Truck Rental
WAUKEGAN, IL17 days ago
- $25 Per Hour
Highlights
Mission: To support Medline’s Quality and Recall operations by providing high-volume customer service, coordinating recall and field action activities, maintaining accurate documentation, and ensuring customer requests are handled efficiently and in compliance with quality and regulatory requirements. This individual will handle approximately 80–115 calls and 100–200 emails per day, assisting customers with recall-related requests, field actions, corrections, removals, returned products, and documentation.
Numbers & Facts
| Location | Mundelein |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$21 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
Description
Title: QA Recall Coordinator
Location: Mundelein, IL
Duration: 6 Months to Start - conversion to FTE
Schedule: Fully onsite for the first 2–3 months for training, then hybrid with 2–3x onsite per week
Pay range: $20 - $23 per hour
Mission: To support Medline’s Quality and Recall operations by providing high-volume customer service, coordinating recall and field action activities, maintaining accurate documentation, and ensuring customer requests are handled efficiently and in compliance with quality and regulatory requirements.
Day-to-Day:
Collabera is looking for a QA Recall Coordinator to support high-volume customer service and recall operations within Medline’s Quality organization. This individual will handle approximately 80–115 calls and 100–200 emails per day, assisting customers with recall-related requests, field actions, corrections, removals, returned products, and documentation. They will support customer notifications, return authorizations, credits, replacement requests, recall tracking, and record maintenance while working closely with internal teams to ensure accurate and timely resolution. The ideal candidate will have a background in MedTech/medical devices, Quality, complaints, recalls, or field actions. Zendesk experience is preferred but not required.
Collabera is looking for a QA Recall Coordinator to support high-volume customer service and recall operations within Medline’s Quality organization. This individual will handle approximately 80–115 calls and 100–200 emails per day, assisting customers with recall-related requests, field actions, corrections, removals, returned products, and documentation. They will support customer notifications, return authorizations, credits, replacement requests, recall tracking, and record maintenance while working closely with internal teams to ensure accurate and timely resolution. The ideal candidate will have a background in MedTech/medical devices, Quality, complaints, recalls, or field actions. Zendesk experience is preferred but not required.
Must Haves:
-
1–3 years of experience in Quality Assurance, medical devices/MedTech, pharmaceutical, healthcare, regulatory, or a related environment; High School Diploma/GED required, Associate’s degree preferred
-
Strong customer service, verbal/written communication, attention to detail, and organizational skills
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Comfortable handling high-volume phone and email requests in a fast-paced environment
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Experience maintaining accurate records, documentation, and tracking systems
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Proficiency with MS Office, including Outlook, Word, and Excel
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Ability to manage multiple priorities, meet deadlines, and follow established procedures, work instructions, and regulatory requirements
Plusses:
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Experience with product recalls, field actions, corrections/removals, and medical device quality or complaint handling
-
Experience with customer notifications, returned product processing, and Quality Management Systems
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Zendesk experience and familiarity with regulated documentation and audit readiness
Interested candidates can send their resume to aneesha.chowdhury@collabera.com or reach me directly at 312.724.7929
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
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