Coordinator - Medical Services - Wood and Lucas Counties

Harbor is seeking a Coordinator – Medical Services (LPN/RN) to join the Toledo team, serving Lucas and Wood Counties! This role supports the Medical Services Department through clinical coordination, client assessment and treatment support, and supervision of the Medical Assistant team to help ensure high-quality patient care, operational efficiency, and regulatory compliance.

Position is full-time, 40 hours per week.

REQUIREMENTS

Education: 

• Successful completion of an LPN/RN or Medical Assistant program.

Licensure and Certifications: 

• Active LPN or RN license.
• Must maintain active licensure in good standing.
• NCI/CPI certification within 90 days of employment.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

Preferred Qualifications: 

• Associate or Bachelor’s degree.
• Two years’ experience working in psychiatric nursing.

RESPONSIBILITIES

Essential Functions and Primary Responsibilities:

1. Hires, trains, supervises and evaluates assigned staff.
2. Provides coaching, performance management, and disciplinary action as needed.
3. Holds regular 1:1 meetings with direct reports and routine team meetings to ensure alignment and communication.
4. Preserves confidentiality in all personnel matters.
5. Ensures compliance with union contract if supervising union positions.
6. LPN/RN or MA may work at all Harbor sites but will have primary location responsibility. Responsibility for a site includes the following:
7. 1. Schedules and manages the medical assistants and assist with nurses' schedules;
   2. Coordinating insurance forms and pre-certifications as necessary;
   3. Monitors medical equipment for repairs/replacement and safety;
   4. Adheres to blood borne pathogen policies and reports any exposures per Harbor policy;
   5. Adheres to policies for monitoring of first aid kits and blood borne pathogen kits onsite.
8. Responsible for day-to-day supervision of medical assistants.
9. Provides supportive collaboration for nursing depts.
10. Provides the  onboarding of MA’s and may assist with LPN’s as needed. 
11. Supervision and training: will be responsible for supervising and training medical assistants and nurses in the mental health facility. This includes providing guidance, support, and feedback to ensure that they perform their duties effectively and adhere to standard protocols and procedures.  
12. Will oversee and monitor the entry of medications into SmartCare by the medical assistants and may assist nurses as needed. This includes ensuring proper steps are taken and documentation is completed appropriately. 
13. Will ensure that medical assistants comply with all applicable regulations, policies, and procedures related to patient care, confidentiality, and safety. This includes monitoring adherence to infection control practices, maintaining confidentiality of patient information, and following facility protocols.  
14. Ensures medical provider utilization through scheduling in an effective and efficient manner.
15. Initiates, monitors and completes ISPs (Individualized Service Plan) for physicians and those assigned.
16. Reviews and processes ROIs and disclosures for medical department.
17. Precepts new medical employees include assisting leadership with the development and maintenance of orientation checklists.
18. Consistently exemplifies professional demeanor and leadership skills.
19. Serves as a resource for others both internally and externally.
20. Monitors lab results, x-rays, and other testing initiated by Harbor psychiatric physicians.  Reports abnormal results to prescribers and follows through as directed with families.
21. Keeps leadership apprised of schedule changes and absences so that coverage can be obtained.
22. Performs Peer Reviews on Harbor medical assistants and nurses.
23. Proactively seeks to improve service delivery.
24. In collaboration with leadership, provides training on policy and/or procedural changes.
25. Provide guidance and support to medical assistants and nurses in managing and deescalating crisis situations. This may involve implementing crisis intervention techniques and working collaboratively with the interdisciplinary team to ensure patient safety. 
26. Patient assessment and care coordination: will assess the mental health needs of patients and coordinate their care. This involves collaborating with the medial assistants and nurses to ensure that patients receive appropriate interventions and treatment. 
27. Provides referral/linkage of client to appropriate medical resources.
28. Completes all necessary documentation in a timely manner.
29. Types clinical documentation in the format appropriate and acceptable to Harbor.
30. In providing billable services, i fulfills or exceed unit expectations established by Harbor.
31. Attends meetings as required and serves on committees as requested.
32. Provides back up at other sites as needed and requested by supervisor.
33. Participates in professional meetings, workshops, seminars, and other continuing education programs to keep current with professional practice, to contribute to his/her professional growth and to maintain certification and/or licensure.
34. Provides personnel supervisory functions for assigned staff including annual evaluations, involvement in hiring, disciplinary actions, etc.  Any disciplinary action involving time off without pay or termination requires prior consultation with leadership and Director, Human Resources.
35. Additional Community Psychiatric Supportive Treatment services may include:
36. Responsible for the quality and completeness of the clinical record.
37. 1. Develops and updates Individualized Service Plan (ISP) for each client.
    2. Responsible for accurate and timely documentation including activity/progress notes, ISPs, DPS logs, incident report forms and any other forms necessary to document services.
    3. Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.
    4. Evaluates and revises the ISP according to the client’s responses and needs.
38. Follows crisis prevention/intervention protocols.
39. Provides support, education and consultation to clients, families, and/or significant others for ongoing intervention.
40. Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.
41. Monitors clients to identify and minimize effects of psychiatric symptoms.
42. Provides education on self-management of symptoms to client, families, and/or significant others.
43. Assists the client and family in increasing social support skills and networks.
44. Coordinates indicated evaluations and assessments by internal and/or external providers.
45. Coordinates and monitors all services identified in the ISP.
46. Provides assistance in gaining access to essential community resources.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serving over 24,000 clients annually across multiple locations and within the community.
• Services include counseling, medication management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more!

Why Work for Harbor?

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Opportunity to make a difference in your community