Coordinator | Instructional Technology

Internal Posting Only

Position Title: Instructional Technology Coordinator

Department: Technology

Reports To: Director of Instructional Technology

General Job Description:

To ensure high availability, performance, security, and scalability across all school district networks, servers, and communication systems. Responsible for the coordination of staff in the application of district technology and district technology function in regards to the district network. Manages daily work schedules for technicians and is responsible for their daily overall direction, and coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, deploy, and maintain wired and wireless LAN/WAN systems, switches, routers, firewalls, and VPNs.
• Manage physical and virtual servers, storage systems, user accounts, active directory services, and print/file queues.
• Implement security best practices, patch management, firewalls, antivirus/anti-malware, and student data protection measures (FERPA/COPPA compliance).
• Supports the Director with data privacy, cybersecurity defenses, and compliance.
• Resolve complex, non-routine technical issues and assist tier 1/2 helpdesk and desktop support staff.
• Maintain network diagrams, inventory records, and coordinate with external technology vendors.
• Evaluates new software and hardware to determine how they apply to the solution of the district's needs or concerns.
• Identifies and implements solutions as needed.
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Protects the organization's value by keeping information confidential.
• Support and maintain Active Directory, backup operations, and server issues.
• Maintain effective communication with vendors, users and fellow employees.
• Install and support LANs, WANs, network segments, Internet, and intranet systems.
• Install, Analyze, and maintain network hardware and software.
• Monitor networks to ensure security and availability to specific users.
• Maintain integrity of the network, server deployment, and security.
• Perform network address assignment.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
• Other duties as assigned

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from supervisor, staff, and students.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES

Ability to operate personal computers. Ability to apply knowledge of current research and theory in a specific field. Ability to establish and maintain effective working relationships with students, staff, and the school community. Ability to speak clearly and concisely in oral and written communication. Ability to perform duties with awareness of all district requirements and Board of Education Policies.

SUPERVISORY RESPONSIBILITIES

Manages daily work schedules for technicians and is responsible for their daily overall direction, and coordination.

• Responsible for coordinating staff in systems and application implementation.
• Coordinates and prioritizes daily/weekly work schedules.
• Ensures work orders are completed in a timely manner.
• Provides general direction and instruction to staff regarding work orders.
• Assists Director in coordinating changes to district technologies.
• Ensures staff maintain an effective working relationship with district staff.
• Implements technology staff professional development.
• Assists Director in developing software and hardware standards.

Carries out supervisory responsibilities in accordance with the district's policies and applicable laws. Assists Director with interviews, hiring, and training, planning, assigning and directing work; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• Associates Degree or five years of related experience.
• Microsoft Office Suite
• Server/PC troubleshooting
• Active Directory
• WAN/LAN
• Networking/System Administration
• Cybersecurity

Physical Requirements:

Sitting, standing, lifting and carrying (up to 50 pounds), climbing stairs, reaching, squatting, kneeling, having full mobility of fingers/hands, and moving light furniture may be required, unless ADA accommodations have been mutually agreed on and does not create an undue hardship upon the district.

Safety and Health:

Knowledge of universal hygiene precautions (blood borne pathogens, body fluids, etc.)

Equipment/Material Handled:

Must know how to properly operate, or be willing to learn to operate, multi-media equipment including current technology as needed.

Work Environment:

Must be able to work within various degrees of noise and temperature. Interruptions of work are routine.

Flexibility and patience are required. Must be self-motivated and able to complete job assignments without direct supervision. After-hours work may be required. May need to make site visits when required. May work under stressful conditions on occasion.

Terms of Employment:

Salary and work year to be established by the Board.

Salary schedule: 12 month District Office

Equal Opportunity Employer

Bernalillo Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities.