Coordinator Overview:
The Coordinator’s main responsibility is communicating with customers, division managers, and field personnel for scheduling of inspection and service projects. Key Responsibilities - Scheduling - 70% time:
- Coordinates with Department Head/Project Managers and electronically schedules technicians utilizing Service Trade Software - Includes loading all associated proposals, MR’s and drawings into system
- Manage technician daily and weekly schedule
- Coordinates inspections with customers
- Coordinates deficiency repairs and new installation projects with Inside Sales team
- Coordinates service and emergency calls with division manager
- Ensure inspections are being completed per the service agreement
Work Order/Customer Set-up
- Utilizing Viewpoint software to set up customers/work orders Issue work orders for all required projects; review contract for yearly inspection price escalations
Reviews & Insures Weekly Time
- Collect T&M tickets from field staff and turnover to division Manager
Other Duties
- Review and process weekly field time and expenses for payroll; Manage and review labor time and expenses for service techs
- Direct customer phone calls in a friendly and efficient manner
Important Skills
Strong communicator, attention to detail, self-starter, ability to stay organized while completing multiple tasks, proficiency in various software programs, team work and ability to contribute to a positive work environment daily
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