Highlights
Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization. Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
Numbers & Facts
| Location | Fenton, MO |
| Industry | Food and Beverage Production |
| Salary | $48,546–$58,275 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1981 |
| Website | https://jobs.panerabread.com/ |
Description
Responsibilities:
- Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails.
- Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement.
- Analyze, validate, and audit system data.
- Identify and recommend process improvements to better meet the needs of the business.
- Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
- Work cross-functionally with internal and external customers to gather data needed to support the business.
- Assist in ongoing document retention and file retrieval.
- Complete system testing of new processes.
- Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner.
- Create and maintain HR Technology process and user guide documents.
- Build and update system reports as requested by our end-users.
- Maintain working knowledge of HR areas to understand system and reporting needs and guidelines.
- Perform other related duties as assigned.
Qualifications:
- High School Diploma or equivalent required, Bachelor"s degree preferred.
- Two to three years of HR Technology or other systems-related experience required.
- Experience with Workday preferred.
- Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization.
- Highly detail-oriented, analytical, and self-motivated.
- Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines.
- Ability to align work with strategic goals and adjust to changing priorities.
- Ability to maintain strict confidentiality.
- Ability to identify and resolve problems in a timely, effective manner.
- Strong Microsoft Office skills.
Additional Description :
Competitive pay $48,546 - $58,275 annually.
About Company
We are Panera. We are bakers of bread. We are fresh from the oven.
We are a symbol of warmth and welcome. We are a simple pleasure, honest and genuine. We are a life story told over dinner. We are a long lunch with an old friend. We are your weekday morning ritual. We are the kindest gesture of neighbors. We are home. We are family. We are friends.
In this section, you can:
We are a symbol of warmth and welcome. We are a simple pleasure, honest and genuine. We are a life story told over dinner. We are a long lunch with an old friend. We are your weekday morning ritual. We are the kindest gesture of neighbors. We are home. We are family. We are friends.
In this section, you can:
- Learn more about our company, including its history and leadership, in the Company Overview section.
- Review financial news, reports, stock information and other investor resources in the Investor Relations section.
- Browse our recent press releases, news articles about Panera Bread and various media resources in the Press Room.
- Find out about the exciting and rewarding Career Opportunities available at Panera Bread.
- Visit the Franchise Information section to find out more about franchising opportunities with Panera, including qualification criteria and available markets.
- See how we give back to the neighborhoods we're a part of by visiting the In the Community pages.
- Tell us about your experience in our bakery-cafes, or just ask us a question in the section.