www.sphereentertainmentco.com.
Who are we hiring?
The Coordinator, Food & Beverage Operations supports the financial and administrative functions of the Food & Beverage department, with primary responsibility for tip and gratuity administration, credit card dispute coordination, financial reconciliation, reporting, and departmental controls. The position works closely with F&B leadership, Finance, Accounting, Payroll, and other internal partners to ensure accurate and timely processing of financial activity.
What will you do?
- Tip & Gratuity Administration: Own the weekly administrative process around tip pools and gratuity distributions, including validation of tip data, reconciliation, reporting, discrepancy research, and coordination with Payroll/Finance. This is especially important now that the process has become significantly more administratively intensive.
- Credit Card Disputes & Chargebacks: Serve as the F&B point person for credit card disputes—track cases, gather receipts and supporting documentation, coordinate responses with Finance/Accounting/IT, maintain dispute records, and ensure deadlines are met.
- F&B Financial Administration: Support ongoing financial reconciliation and reporting, including transaction research, revenue/payment tracking, invoice and BEO reconciliation, outstanding balances, financial reporting, and identifying discrepancies before they become larger issues.
- Responsible for yearly renewal of all Dept of Health permits and biannual renewal of all liquor licenses.
- Work as a liaison for all F&B employees, working closely with management team to assist on the resolution of employee issues.
- Coordinates all paperwork necessary for proper approvals within the Food & Beverage Operations Department. This includes, but not limited to, time sheets, travel and expense vouchers, procurement requisitions.
- Responsible for ordering and maintaining office supplies for the department and ensures that office equipment works properly.
- Coordinates repair requests with facilities and/or outside vendors; maintains records on all repairs and orders.
- Assists department in special projects as requested. Will provide support to other departments administrative staff as needed.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
- Uses various PC to produce high quality reports, presentations, or other documents.
What do you need to succeed?
- 2–4 years of experience in administrative operations, finance support, accounting support, payroll, or a related role, preferably within hospitality, food & beverage, or a high-volume operation.
- Strong experience with financial reconciliation, reporting, data validation, and discrepancy resolution.
- Proficiency in Microsoft Excel, including the ability to organize, analyze, and reconcile large data sets.
- Exceptional attention to detail and ability to maintain a high degree of accuracy when working with financial and employee compensation data.
- Strong organizational and time-management skills with the ability to manage multiple deadlines and recurring weekly processes.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with F&B Operations, Finance, Accounting, Payroll, IT, and other internal partners.
- Ability to handle confidential and sensitive financial and employee information with discretion.
- Experience researching discrepancies and maintaining clear supporting documentation and audit trails
Ideally, you’ll also have:
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
- Broad knowledge of company organization, policies, and practices.
- Commitment to providing a high-quality service experience for both internal and external clients
- Experience in metrics and/or data reporting.
Special Requirements
- General physical requirements such as sitting for prolonged periods and pushing, pulling, lifting, up to 25lbs
- May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
- Certifications
- TAM Card
- Food Handler’s Card
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