Summary:
This position is responsible for data entry on product movements in and out of the facility as well as coordination with customers and field personnel on day-to-day operations. Communication with customers, Class 1's, and field personnel is crucial to the facility operation.
Essential Duties and Responsibilities:
- Data entry on all product movements into and out of the facility, and associated tasks.
- Inventory and alarm management for the process control system. Ability to effectively communicate issues to management, field personnel or customer as necessary.
- Product selection and valve lineup corrections via controls system to match needed movements in the field.
- Coordinate product deliveries and departures with outside carriers
- Interacting with customers and associated representatives to provide coordination and information to inquiries regarding products and services.
- Relay information to team members to address equipment failures, deadlines adjustments, and situational changes,
- Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions from customers and outside carriers
- Follow written and verbal directions to complete assigned tasks on schedule.
- Learn from directions, observations, mistakes and apply procedures using good judgment
- Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment.
- Thoroughly and accurately prepare all applicable documentation and recordkeeping.
- Perform all work in compliance with company standards, procedures and regulatory requirements
- Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; And elicit information from others with varying levels of ability to understand.
- Organize work, set priorities, meet critical deadlines and follow up with minimal direction
- Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions and follow through to ensure the problem is resolved to the satisfaction of all parties
- Perform other duties and special projects as assigned by your Supervisor or Manager.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- High School diploma or equivalent required.
- 0 - 2 years of experience.
- Must be proficient in basic mathematical calculations and have good verbal and written communication skills.
- Proficiency with Microsoft systems: Outlook, Excel.
- Maintain a valid driver's license for the state of residence.
- Schedule flexibility required; ability to work days, evenings, and weekends when necessary
- Ability to compose business correspondence with correct English grammar, spelling and punctuation.
Preferred Qualifications:
- Administration experience
- Data entry experience
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Will be required to work a 12 hour rotating shift
- May be called upon to work extended hours to cover shifts or provide support during non-routine activities.
- Field office conditions
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.