Coordinator, Family Impact Case Management

Coordinator, Family Impact Case Management

Salary

$45,210.88 - $55,000.00 Annually

Location

2440 Thompson Street, FL

Job Type

Full-Time Regular

Job Number

08009FC

Department

Human and Veteran Services

Opening Date

08/07/2026

Closing Date

8/14/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

Description

Grant-Funded Position:

This is a grant-funded role, and continued employment is contingent upon ongoing HOPWA grant funding.

This position serves as a Housing Opportunities for Persons with AIDS (HOPWA) Case Manager, providing comprehensive housing-focused case management services to individuals and families living with Human Immunodeficiency Virus/Acquired Immunodeficiency Syndrome (HIV/AIDS). This role involves assessing client needs, developing individualized service plans, and connecting clients to housing resources and social services to enhance their quality of life.

This position supports participants across multiple Housing Opportunities for Persons with AIDS (HOPWA) program components, including Short-Term Rent, Mortgage, and Utility Assistance (STRMU), Permanent Housing Placement (PHP), Transitional Housing, and Tenant-Based Rental Assistance (TBRA).

Duties and Responsibilities

What You Will Do

Build Housing Stability

• Meet with clients to complete intake, review documents, and determine program eligibility.
• Complete assessments to identify client needs and available resources.
• Develop housing stability plans and track client progress.
• Maintain regular communication with clients and provide ongoing support.
• Conduct home visits as needed.
• Attend court hearings when required.
• Provide guidance on behaviors and actions that support successful housing outcomes.

Connect Clients to Support

• Connect clients with community resources, healthcare services, mental health support, and financial assistance programs.
• Use case management strategies to help clients remain engaged in their goals.
• Assist clients with navigating available services and systems.
• Provide housing support services through HOPWA programs, including STRMU, PHP, Transitional Housing, and TBRA.

Work with Landlords and Partners

• Maintain professional relationships with landlords, vendors, and community organizations.
• Assist with resolving housing-related concerns between clients and landlords.
• Review lease agreements and confirm compliance with program requirements.
• Inspect properties when required and communicate repair needs.
• Maintain accurate client records in HMIS.

Support Housing Success

• Provide budgeting assistance, referrals, and housing retention support.
• Coordinate with team members to promote successful housing outcomes.

Education, Experience, Licensing

Minimum Qualifications

Candidates must meet the following requirements:

• Associate degree in human services, social work, psychology, or a related field; or
• Two years of college-level coursework/training in human services, social work, or a related field; or
• Equivalent relevant work experience that substitutes for education on a year-for-year basis;

And:

• Two years of experience in social services, case management, care coordination, or a related field
• Valid driver's license with a clean driving record

Additional Requirements (Grant-Funded Position)

In addition to the Lee County job classification minimum requirements listed above, this is a grant-funded position that has the following requirements per the standards set forth by the grant: Bachelor's degree in Psychology, Social Work, Human Services, or a related field OR a Bachelor's degree in another discipline plus six months of case management experience.

Preferred Qualifications

• Experience with housing programs or homelessness services
• Experience with HOPWA programs
• Knowledge of trauma-informed care, motivational interviewing, and supportive housing models

Fingerprint Screening Requirement

This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com

Ideal Candidate

The ideal candidate is someone who:

• Has experience supporting individuals and families facing housing challenges, including homelessness or housing instability.
• Communicates clearly, kindly, and professionally with clients, partners, and team members.
• Stays organized and can manage multiple responsibilities and changing priorities.
• Builds strong working relationships and works well with people from diverse backgrounds.
• Is comfortable solving problems, thinking quickly, and adapting as needs change.
• Has experience with homelessness services, housing programs, or case management.
• Demonstrates reliability, professionalism, and strong follow-through.
• Works effectively as part of a team and values collaboration.

Supplemental Information

Work Schedule: Monday - Friday, 8:00 A.M. - 5:00 P.M. May require occasional evenings or weekends.

Why Join Us?

In this hands-on role, you'll make a direct impact by helping individuals and families access safe housing, achieve stability, and move forward with confidence. Your work will support Lee County residents through essential services that strengthen our community. You'll receive competitive pay, strong benefits, and a reliable retirement plan through the State of Florida. You'll be part of a dedicated team that takes pride in delivering quality service and making a positive difference for residents.

About the Department

The Lee County Department of Human & Veterans Services (DHS) supports individuals and families in our community by providing programs that promote housing stability, economic security, and overall well-being. DHS connects residents with services such as homelessness support, housing assistance, veteran services, prevention programs, and community resources that strengthen self-sufficiency.

The department is committed to treating everyone with dignity, compassion, and respect. By working closely with local partners, service providers, and community organizations, DHS helps ensure that people in Lee County have access to safe housing, supportive services, and opportunities to thrive.

About Lee County

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee Countys benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of whats included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance
• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Medical Reimbursement Account
• Dependent Care Reimbursement Account
• Pharmacy, including Mail-Order Pharmacy
• Informed Health Lines (Nurse Hotline)
• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
• Optional Life Insurance
• Long-Term Disability (60% of pre-disability salary at no cost to employee)
• Short-Term Disability
• Sick Leave Pool
• Flu vaccinations
• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)
• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans
• Financial Savings/Management Programs
• Eligible for membership with Suncoast Credit Union
• Employee Leave Benefits
• Holiday Pay - 11 Paid Holidays Annually
• Paid Sick Leave
• Paid Vacation Leave
• Bereavement & Civic Duty Leave
• Family and Medical Leave
• Military Family & Medical Leave
• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

This is a grant-funded position. Do you meet all of the required qualifications outlined in the job posting, and have you updated your application materials to accurately reflect your qualifications and eligibility?

• Yes
• No

02

How many years of experience do you have providing case management or social services? (Be sure to include this experience in the "Work History" section of the application.)

• Less than 1 year
• 1-2 years
• 2-4 years
• 4+ years

03

Which best describes your experience with housing programs? (Be sure to include this experience in the "Work History" section of the application.)

• No experience
• Some experience supporting clients with general housing assistance
• Extensive experience with housing programs (non-HOPWA)
• Experience specifically with HOPWA programs

04

Do you possess a valid drivers license with an acceptable driving record?

• Yes
• No

05

Are you able to work Monday-Friday, 8:00 A.M.-5:00 P.M., with occasional evenings or weekends if needed?

• Yes
• No

Required Question

Employer Lee County Government

Address P.O. Box 398

ATT: Human Resources

Fort Myers, Florida, 33902

Phone (239) 533-2245

Website https://www.governmentjobs.com/careers/leecounty