Company Summary Statement :
Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview:
This role provides administrative and project management services for Rhode Island Energy’s energy efficiency programs.
Responsibilities:
- Support customers, vendors, and internal account management staff with the processing of incentive applications, including data entry, project management, and project tracking.
- Enter incentive applications directly into the tracking software or validate incentive applications entered by customers or vendors.
- Review measures and proposed devices for eligibility.
- Follow up with customers, vendors, and internal account management staff to collect required documentation and the latest project installation updates.
- Coordinate site verification inspections with inspection partners.
- Prepare customer-facing documentation for acceptance.
- Track the installation of incentivized measures and update the tracking software with timely project information, including project notes, probability of completion, and estimated completion dates.
- Perform quality assurance checks on projects and resolve any concerns.
- Coordinate with the Program Manager to issue project payments.
- Provide customers with a superior customer experience.
- Provide contract and invoice payment support for Customer Program staff and contractors.
- Perform quality control checks on vendor invoice submissions to ensure compliance with program and contract guidelines and accounts payable principles.
- Follow up with vendors to collect additional documentation to support payments when necessary.
- Troubleshoot payment issues.
- Assist with purchase order requisitions in coordination with Customer Program staff and Procurement.
- Evaluate and monitor purchase order (PO) balances to inform next steps with Program Managers and Procurement.
- Maintain a central repository of all Customer Program contracts.
#RIE #INDRIE
Qualifications:
Education and Experience:
- A bachelor’s degree is required.
- A minimum of two to three years of relevant work experience is required.