Coordinator Call Center Operations

You will maintain accurate reporting, payroll and timekeeping information, employee records, onboarding activities, and departmental processes while performing all responsibilities in alignment with our Spirit of Service culture and supporting the success of the business.

• Prepare, maintain, analyze, and distribute recurring operational reports and data supporting payroll, timekeeping, staffing, headcount, attendance, attrition, employee performance, and other departmental business needs.
• Create and maintain reports, presentations, spreadsheets, and other business documents using Microsoft Excel, PowerPoint, Word, and applicable company systems.
• Provide payroll and timekeeping support, including reviewing hours worked, missed punches, overtime, payroll adjustments, batch uploads, backed-out training hours, off-cycle payment requests, and employee pay discrepancies in partnership with leadership and Payroll.
• Support new-hire onboarding, transfers, terminations, and other employee changes, including coordinating system access, credentials, equipment, headsets, personnel documentation, employee files, payroll rosters, and related onboarding materials.
• Maintain accurate personnel, staffing, and departmental records, including employee files, rosters, organizational information, and required documentation.
• Assist with the preparation and tracking of corrective-action documentation, counseling records, and other employee status documentation as directed by leadership.
• Maintain departmental communications and information, including announcements, calendars, recognition information, TV displays, electronic bulletin boards, organizational charts, and other operational updates.
• Provide administrative support to department leadership, including scheduling meetings and appointments, coordinating travel, maintaining calendars, preparing correspondence, monitoring communications, distributing mail, filing, copying, and supporting expense-related activities.
• Order, track, and maintain department supplies, equipment, replacement badges, onboarding materials, and other operational resources.
• Plan and coordinate employee recognition, engagement activities, luncheons, team-building events, celebrations, and other departmental events.
• Process and track incentive documentation, payment requests, check requests, and other departmental transactions and records.
• Partner with leadership and cross-functional departments to research discrepancies, resolve operational issues, maintain accurate information, and support changing business requirements.
• Prioritize multiple requests in a fast-paced environment, exercise sound judgment and critical thinking, and work independently with minimal supervision.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• 2-4 years related Administrative Assistant experience
• Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership department
• Proficient in Outlook and PowerPoint
• Proficient in Microsoft Word and Excel (VLOOKUP's, Pivot Tables, Macros)
• Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department
• Ability to handle all matters with confidentiality and discretion