The Coordinator, Accounts plays a key role in growing the Build-A-Bear brand reach - managing and deepening existing relationships while identifying and building new ones across a diverse portfolio of Wholesale and Partner-Operated accounts. This role is responsible for the full scope of day-to-day activity from strategy and training to quality oversight, purchase order management, and performance reporting. This role is a key player in Build-A-Bears presence in a diverse range of settings, seamlessly integrating brand, product, and guest experience, cultivating lasting and productive partnerships, and ensuring operational excellence across all accounts.
Responsibilities:
- Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.
- Regularly maintain and update the partner-operated intranet site and related account resources.
- Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.
- Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.
- Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.
- Share delivery timelines with both warehouse staff and customers.
- Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.
- Provide all necessary shipment details to the warehouse to support timely processing.
- Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.
- Complete other tasks assigned by management.
Required Qualifications:
- Associates degree or some college
- 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands
- Experience level with order fulfillment systems (D365, POs, SOP)
- Proficiency in Microsoft Office programs; highly proficient in Excel
- Strong planning and organization skills
- Strong written and verbal communication skills
Preferred Qualifications:
Behavioral Traits for Success:
- Confident, assertive leader who takes ownership and drives results
- Highly persuasive and socially skilled; influences others to action
- Energized by leading teams, building momentum, and setting direction
- Comfortable making decisions in fast‑paced, dynamic environments
- Motivates and engages others through strong communication and presence
- Results‑focused with a bias toward action and progress
- Adaptable and resilient; thrives in change and ambiguity
Working Environment:
- Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
- Corporate Office located St. Louis, MO
- Some travel required
Your Performance Will Be Measured On:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
- Decision-making, judgment, and execution
- Clear and thorough communication, both spoken and written, with internal and external parties
- Timeliness and follow-up
- Problem solving and removing obstacles
- Planning and organization
- Relationships with external vendors
- Tenacity and commitment to tasks
- Stakeholder feedback