Case Management, Communication Skills, Customer Escalations, Detail Oriented, Documentation, Documentation Review, Leadership, Maintain Compliance, Operational Support, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Metrics, Record Keeping, Records Management, Registrar, Regulatory Requirements, System Operations, Technical Support, Writing Skills
Academic Records Oversight
- Support the integrity, accuracy, and maintenance of student academic records, including document review, processing, and archiving.
- Ensure compliance with institutional policies and regulatory requirements in all record-related activities.
Case Management and Escalation Support
- Independently manage and resolve complex and escalated cases involving academic records, enrollment, registration, and grading.
- Provide guidance and support to student workers and unit specialists, assisting department leadership with issue resolution and decision-making across RRT functions.
Systems and Operations Support
- Act as a liaison between the Office of the Registrar and technical support teams to address system functionality, updates, and process improvements related to records and enrollment systems.
Records Management and Compliance
- Support and maintain student records retention practices, including reviewing, verifying, and maintaining documentation in accordance with institutional policies and quality assurance standards.
- Perform other duties as assigned, demonstrating flexibility and responsiveness to evolving operational needs within academic records and registrar services.
Knowledge, Skills, and Abilities:
- Excellent attention to detail  skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work well within a team and in group settings.
- Proven track record of the ability to work independently and efficiently.
- Workplace agility and adaptation skills when facing necessary change.