Reporting to the Global COO for this remote 'COOs number 2' job opening could be a Senior VP Operations, based commutable to Gainesville, Florida or remote USA, we need your profile and interests to demonstrate:
- Strategic yet can be hands on; inspires people; manages change and transformational growth
- Previously at least a SVP or VP Operations or equivalent of a PLC Fortune 1000 Operating Company, and depending on who is hired, you could be the future Global COO
- Leads one of more of Credit, Customer Service, Legal/Attorneys, Sales, Marketing, Technology, HR
- Previous high growth experience as a senior Integrator with a total staff of in the region of 400-1000 and 3-6 direct reports
- Past example(s) of growing a United Sates, B2C / Consumer Services company to in the region of ARR $1B+ (from a starting point of around $200MM - $300MM ideally)
- Business process knowledge of any of these related industries: Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre Operations / Consumer Legal Services / Social Security
- Expert leadership skills including multi-site locations onshore (mostly Florida and some Salt Lake City, Utah), nearshore and offshore if and where appropriate
- Sound knowledge of appropriate methods for people, process, technology, customer and project / program management
- Knows how to scale a company maintaining and developing excellent culture and customer satisfaction
- Previously, part of the senior team who successfully floated a company / IPO (not mandatory)
- Knowledge of M&A, and Integration of companies, in-sourcing, mid sourcing, outsourcing
- Strong with budget and numbers, supported by the CFO and COO
- Mature, well-developed communication skills in all mediums and formats
- Self-confident, highly motivated, resilient and acts on strong integrity with respect
- Probably Degree / MBA qualified
This confidential search & selection hiring campaign is being managed by Jonathan Pearson @ BluZinc who has known the client since 2020 when they are were a $40MM company and placed the current COO.
Please attach your resume for further information. For those with an ideal profile match we will arrange a confidential / call to learn more about your experience, needs, aspiration and brief you on the brand's vision, goals, objectives, rewards and culture.
This is for an in-house client side D2C consumer services brand (not a BPO / ITO).