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COO SVP Operations

BluZinc

USA Remote, Florida(remote)

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JOB DETAILS
SKILLS
Business Processes, Call Center Operations, Campaigns, Change Management, Communication Skills, Consumer Branding, Consumer Finance, Customer Satisfaction, Customer Support/Service, Disability Insurance, Finance, Financial Services, Fortune 1000 Customers, Insourcing, Insurance Claims, Legal, Marketing, Mergers and Acquisitions, Outsourcing, Programmable Logic Controller (PLC), Project/Program Management, Sales, eCommerce
LOCATION
USA Remote, Florida
POSTED
Today
Reporting to the Global COO for this remote 'COOs number 2' job opening could be a Senior VP Operations, based commutable to Gainesville, Florida or remote USA, we need your profile and interests to demonstrate:
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  • Strategic yet can be hands on; inspires people; manages change and transformational growth 
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  • Previously at least a SVP or VP Operations or equivalent of a PLC Fortune 1000 Operating Company, and depending on who is hired, you could be the future Global COO 
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  • Leads one of more of Credit, Customer Service, Legal/Attorneys, Sales, Marketing, Technology, HR
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  • Previous high growth experience as a senior Integrator with a total staff of in the region of 400 -1000 and 3 -6 direct reports
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  • Past example(s) of growing a United Sates, B2C / Consumer Services company to in the region of ARR $1B+ (from a starting point of around $200MM - $300MM ideally)
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  • Business process knowledge of any of these related industries: Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre Operations / Consumer Legal Services / Social Security 
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  • Expert leadership skills including multi -site locations onshore (mostly Florida and some Salt Lake City, Utah), nearshore and offshore if and where appropriate
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  • Sound knowledge of appropriate methods for people, process, technology, customer and project / program management
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  • Knows how to scale a company maintaining and developing excellent culture and customer satisfaction
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  • Previously, part of the senior team who successfully floated a company / IPO (not mandatory) 
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  • Knowledge of M&A, and Integration of companies, in -sourcing, mid sourcing, outsourcing
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  • Strong with budget and numbers, supported by the CFO and COO
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  • Mature, well -developed communication skills in all mediums and formats
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  • Self -confident, highly motivated, resilient and acts on strong integrity with respect
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  • Probably Degree / MBA qualified
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    This confidential search & selection hiring campaign is being managed by Jonathan Pearson @ BluZinc who has known the client since 2020 when they are were a $40MM company and placed the current COO.  
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    Please attach your resume for further information.  For those with an ideal profile match we will arrange a confidential / call to learn more about your experience, needs, aspiration and brief you on the brand's vision, goals, objectives, rewards and culture.
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    This is for an in -house client side D2C consumer services brand (not a BPO / ITO).
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About the Company

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BluZinc