Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a COO Hospital Scheduling Operations for our HCA Healthcare team where excellence creates excellence.
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our COO Hospital Scheduling Operations role today!
The Chief Operation Officer of Hospital Scheduling Operations provides strategic direction, operational oversight, and execution leadership for hospital-based scheduling operations across Operating Room (OR), Labor & Delivery (L&D), and Centralized Nurse Staffing (CSS). This role integrates enterprise strategy with operational execution, ensuring alignment with organizational objectives while delivering efficient, high-quality, patient-centered scheduling services.
Leads large-scale, multi-site operations and drives performance through process optimization, technology enablement, and workforce management strategies. Accountable for service delivery across the scheduling continuum, including contact center integration, patient access, and staffing coordination.
Supervisor: CEO, Contact Center Operations
Supervises: Operations leaders and Process Leadership Teams
Duties (included but are not limited to):
Strategic Leadership and Growth
• Define and execute strategy for hospital scheduling operations across OR, L&D, and CSS
• Drive innovation in scheduling models, workforce optimization, and automation
• Expand centralized scheduling capabilities and shared services
• Partner with executive stakeholders on growth and scalability initiatives
Operational Oversight
• Lead end-to-end scheduling operations ensuring accuracy, timeliness, and service quality
• Monitor and achieve key performance indicators including access, utilization, and satisfaction
• Standardize workflows, policies, and controls
• Ensure operational continuity and successful transitions coordination across functions to balance demand, capacity, and resource allocation
Technology and Process Optimization
• Advance scheduling technologies, automation, and digital tools
• Utilize analytics to drive performance and decision-making
• Implement continuous improvement practice
Leadership and Talent Management
• Build and develop high-performing teams
• Establish a culture of accountability and service excellence
• Lead succession planning and leadership development
• Ensure appropriate staffing models and competencies
Customer and Stakeholder Engagement
• Deliver consistent, high-quality patient and physician experiences
• Collaborate with hospital and clinical leadership
• Drive patient experience improvements across scheduling touchpoints
Education:
• Bachelor’s degree required; Master’s degree preferred
Experience:
• 10–15+ years of healthcare operations leadership experience
• Experience leading large, multi-site or shared services organizations
• Background in hospital operations, scheduling, or workforce management preferred
• Executive leadership and operational management
• Strong communication and stakeholder engagement
• Financial and analytical acumen
• Experience with process improvement and OR process flow
• Familiarity with access management, capacity planning, or customer/patient experience strategies preferred
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a COO Hospital Scheduling Operations. Unlock your leadership potential with HCA Healthcare.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#PSGLeadership
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.