Control Clerk II

Summary

The Order Control role is to coordinate activities within the distribution center to assist in the planning, organizing, assigning, and completion of operational tasks and functional areas include Order Control, Export Documentation, and Claims.

The ideal candidate will be a strong problem solver, highly organized, detail oriented and comfortable multi-tasking in a fast-paced work environment.

Responsibilities

Horizon Global associates are responsible for a high quality of their work though understanding and fulfilling our customer’s requirements.

• Work under established policies and procedures that assist daily operational and long-term goals of the distribution center and the company.
• Use information to make positive changes, become more efficient, improve quality of service, maintain safety, and motivate co-workers to achieve consistently high standards.
• Suggest and assist with implanting changes in work practices for better efficiency and quality by applying the principle of the continuous improvements to all distribution center process/procedures/equipment.
• Respond to questions, resolve problems, and provide technical and other assistance to staff completing assigned work
• Maintain, research, and submit information regarding operational budget as requested.
• Responsibilities will also include more specifically:

• Run analytic reports on customers fill rates to identify customers out of stock merchandise.
• Identify possible alternative products to improve customers fill rates.
• Join in customer conference calls to provide supporting information to the sales teams.
• Release orders to the distribution floor for timely processing and filling of orders through SAP.
• Import outbound orders on a scheduled frequency plus and orders from Customer Service or DRP departments.
• Maintain database and/or reports to communicate work status to concerned parties.
• Navigate customer and carrier web sites, provide shipment tracking and support as needed to requested parties.
• Maintain accurate records of orders on hold for material.
• Release hold orders to the distribution center floor upon request of material.
• Review reports to ensure orders have been processed accurately and timely.
• Invoice completed shipments.
• Maintain, file and archive documents in accordance with SOP’s required for internal and external audits per Horizon Global policy.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of previous distribution experience.
• Above average computer aptitude with the ability to use a variety of word processing, database, and spreadsheet software applications and programs.
• Ability to multi-task, be self-motivated, and able to work both in team environment as well as independently to meet deadlines.
• Excellent verbal and written communication skills.
• Must be dependable and able to be relied upon to be at work.

Applicants with the following will be first considered:

• Experienced with SAP
• Experience with 5S and continuous improvements programs.

Key Attributes:

The following attributes and behaviors are identified as examples of what is expected of an associate:

• Display positive regard for others in written, verbal, and non-verbal communications.
• Work effectively with co-workers by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Build trust by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending trainings, red job-related materials, and meeting with others in area of responsibility.
• Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner.

Physical Demands:

• Light to medium physical exertion; exerting 5 to 10 lbs of force continually, or occasionally 20 to 50 pounds of force to lift, lower, carry, push, pull or move objects.
• Standing, walking, and/or other positional physical movements may be occasional to frequent.
• Manual dexterity and coordination are required over 70% of the work period while operating equipment such as computer keyboard, mouse, calculator, and copier/scanner equipment.
• Perform job duties in both an office and a warehouse environment.