Contracts Administrator - MTS / SFA

Follow Your Calling, Find Your Career!!

Please apply by: Sunday, August 16th, 2026

Salary Range: $57,346.00 to $86,019.00 per year.

Hiring Range: $57,346.00 to $80,000.00 per year.

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Child, Family, & Adults Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS).

Position Specific Information

The Mecklenburg Transportation System (MTS) provides coordinated non-emergency and general public transportation to eligible residents in Mecklenburg County.

The Contracts Administrator / Social Services Program Coordinator is responsible for managing and overseeing contracts related to purchased transportation services within the Mecklenburg Transportation System (MTS). This includes ensuring vendor compliance, maintaining safety and service standards, and supporting program integrity through detailed monitoring and documentation.

In addition, the Contracts Administrator leads community engagement and outreach efforts, helping residents understand available transportation services, strengthening relationships with community partners, and ensuring equitable access for all eligible populations.

Position expectations include, but are not limited to:

Contract Management & Compliance

• Oversee all contracts for purchased transportation services.
• Monitor contracted transportation providers to ensure compliance with safety standards, service requirements, and contractual obligations.
• Conduct scheduled and unscheduled on‑site provider assessments to ensure compliance with the MTS System Safety Plan.
• Review provider-reported complaints, investigate issues, and determine corrective actions.
• Maintain and audit compliance documentation, performance records, and safety-related training requirements.
• Ensure correct application of federal and state policies regarding program and funding eligibility.
• Facilitate regular communication and meetings with contracted vendors to provide updates, clarify expectations, and address concerns.

Program Coordination & Reporting

• Prepare monthly, quarterly, and annual reports reflecting contract performance, vendor compliance, and operational needs.
• Support ongoing program improvements by monitoring trends, identifying challenges, and proposing solutions.
• Coordinate internally with supervisors and staff to ensure consistent communication and program alignment.

Community Engagement & Outreach

• Represent MTS in community events, informational sessions, and outreach activities to raise awareness of transportation options.
• Build and maintain partnerships with community organizations, service providers, and advocacy groups to strengthen transportation access.
• Develop outreach materials and messaging that explain program eligibility, resources, and transportation procedures.
• Gather community feedback and relay insights to leadership to guide program enhancements and service equity efforts.
• Serve as a liaison between the community and MTS to ensure client needs are clearly communicated and addressed.

Stakeholder & Staff Collaboration

• Coordinate and facilitate internal meetings focused on contract monitoring, vendor performance, and program goals.
• Participate in professional trainings, workshops, and conferences related to contract oversight, transportation safety, and social services.
• Work closely with internal teams to support quality control, program readiness, and compliance needs.

Business hours are Monday - Friday, 8 am to 5 pm. Office location is 3205 Freedom Drive, Charlotte, NC 28208.

Position Summary

Coordinate and supervise the overall functions of a program within social services. This position, under minimal supervision, is responsible for ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports.

Essential Functions

Coordinate and supervise program activities and assist in the development of program.

Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers.

Review and audit staff cases and workloads to prioritize duties and referrals for new cases.

Participates in staff conferences regarding programs.

Investigate and take action on requests, suggestions or complaints concerning services in the assigned area.

Monitor current programs and assist with the development of new programs.

Complete monthly and quarterly program reports.

Participate in staff conferences, workshops and other learning regarding assigned programs.

Provide leadership to staff members.

May be required to staff shelters in the event of disaster.

Minimum Qualifications

Experience: Minimum of three years of social services or human services experience.

Education: Bachelor''s degree in a related field.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:

Requires a valid North Carolina or South Carolina Driver''s License

May require County Driving Privileges

Preferred Qualifications

Experience with NCTracks Operations or similar provider communication portals.

Experience with FTA and FMCSA compliance guidelines.

Knowledge of or experience in contract management.

Knowledge of or experience in community engagement strategies.

Availability for occasional after-hours support related to vendor or community needs.

Knowledge, Skills and Abilities

Knowledge of

Customer service principles

General social work principles and available resources

Social Services procedures, practices and methods

Case management methods and techniques

Applicable Federal, State, and local laws, rules, and regulations

Skills

Intermediate computer skills in Microsoft Office Suite

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences

Follow-Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project

Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.