Classic Granite & Marble is Virginia's largest stone fabricator. We are a privately owned company that strongly believes in innovation and creating new and exciting projects for our customers. We have over 1500 Google reviews and the bulk of our business is through referrals and word of mouth. All positions are full time positions with full time benefits and competitive compensation. Check us out at www.Classicgranite.com
JOB SUMMARY
The Contractor Relations Specialist is fully responsible for managing each job from beginning to end, requiring both external communication with contractors/customers and internal communication with CGM departments. This person ensures complete contractor/customer satisfaction while meeting internal requirements.
RESPONSIBILITIES AND DUTIES
Contractor Relations Specialist is responsible for:
Manage pre-sold jobs from template to install.
Meet with contractor/customer walk-ins while at the office
Lead customer-centric showroom experience
Prepare and submit customer quotes / estimates
Review and sign all documentation with customers
Answer and return customer phone calls by the end of the day
Perform accurate square footage calculations
Provide prompt solutions to customer concerns
Perform post-installation follow up with customers
Generate positive social media reviews on four platforms
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Engage in contractor sales activities and conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate solutions.
Conduct incidental activities necessary to complete projects (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.) Present warranty and available financing options to customers. Prepare for appointments, walk with appointments and process related paperwork. Prospecting for new customers and participating in scheduled industry events. Proactively seek out new referrals and develop and maintain relationships with contractors. Maintain a professional relationship contractors/builders (in-person, email, job portals, and phone calls).
PREFERRED REQUIREMENTS
· Education Required: High School Diploma or equivalent
· Skills, Knowledge, and Abilities: Excellent written and verbal communication skills, in English, strong construction math skills, strong computer and tablet skills