Contractor - Human Resources

Open to Winchester and Pensacola. Would like 2-7 years of experience.

Hybrid schedule:
3 days a week on campus

Bill Rate Range:
GPO: $30-$35/hr
WCC: $30-$37/hr


Job Description:
A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities:
Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
Perform functions in adherence to defined service level agreements
Ensure compliance with all HR related policies, practices, and procedures
Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
Perform research for process improvements; provide information to senior staff and leadership as directed

Qualifications:
Advanced customer service focus and relationship management skills
Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Familiarity with various Human Resource issues, services, and systems
Desired: Previous call center experience
Desired : Exposure to human capital management systems
Desired: Familiarity with Navy Federal products, services, programs, policies, and procedures
Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal and written communication skills
Exposure to human capital management systems