Job Title: Contracting Specialist
Contract Duration: 1 year, possible extension
Location: Detroit, MI
Work Arrangement: Remote (travel required)
Summary
The Contracting Specialist serves as a knowledgeable and professional representative of BCBSM, traveling to various locations across the country to support retiree members. This role provides assistance with billing inquiries, benefit coverage questions, claims navigation, and escalations while ensuring members receive accurate information and exceptional customer service. The Contracting Specialist will also represent BCBSM at meetings and events, delivering presentations and assisting with event coordination as needed.
Responsibilities- Travel to retiree meetings and events nationwide to provide member support and education.
- Assist members with billing inquiries, benefit coverage questions, and general plan information.
- Direct claims issues and escalations to the appropriate departments or resources for resolution.
- Serve as a professional ambassador for BCBSM at member meetings, events, and community engagements.
- Present benefit information and answer member questions in both individual and group settings.
- Provide guidance and support to retirees regarding available healthcare benefits and services.
- Transport and organize meeting materials and resources required for events and member interactions.
- Set up and maintain informational tables, displays, and promotional materials at events.
- Ensure all meeting and event materials are prepared and available prior to scheduled engagements.
- Maintain a high level of customer service and professionalism in all member interactions.
Required Qualifications- Knowledge of Trust retiree benefits, including:
- MAPPO
- TCN
- ECP
- BCN
- BCNA
- MOTN MAPPO
- Ability to answer billing-related questions and appropriately route claims issues and escalations.
- Ability and willingness to travel extensively as required.
- Strong customer service and member support skills.
- Ability to represent BCBSM professionally at meetings and events.
- Strong presentation and public speaking skills with the ability to communicate effectively to diverse audiences.
Preferred Qualifications- Experience working with Trust retiree benefit plans.
- Experience coordinating event logistics and meeting support.
- Ability to organize and set up informational displays, booths, and promotional materials.
- Strong organizational and time management skills with the ability to manage multiple responsibilities and deadlines.
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