Contracting Specialist - Administrative Assistant

Be the Voice of the Company: Manage inbound and outbound calls from agents, delivering exceptional customer service through attentive listening and effective communication during the contracting process. Customer Service Excellence: Apply best practices to address agent inquiries promptly, resolving issues efficiently via email, phone, and Zoom.

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

Job Summary:


Are you passionate about providing top-notch customer service and have a knack for organization? We’re looking for a dynamic Contracting Specialist - Administrative Assistant to become an integral part of our team! In this role, you’ll be the first point of contact for our agents, ensuring their contracting experience is smooth and efficient. You’ll handle phone calls, emails, and paperwork, all while maintaining strong relationships with our agents and carriers. If you thrive in a fast-paced office environment and enjoy making a difference in the lives of others, we want to hear from you!


Key Responsibilities:

• Be the Voice of the Company: Manage inbound and outbound calls from agents, delivering exceptional customer service through attentive listening and effective communication during the contracting process.
• Organize & Process: Handle incoming paperwork, create copies, file documents, and manage electronic records with precision.
• Contracting Expertise: Serve as the go-to resource for all matters related to carrier contracting and certifications, ensuring agents have the support they need.
• Agent Onboarding: Facilitate a seamless onboarding experience for agents, guiding them through the contracting process with confidence and ease.
• Customer Service Excellence: Apply best practices to address agent inquiries promptly, resolving issues efficiently via email, phone, and Zoom.
• Embody Our Core Values: Uphold and integrate Independence Marketing Group’s core values and mission in every task and decision.
• Collaborate & Innovate: Work independently while also being an effective team player, adapting to new technologies and workflows with ease.

Qualifications:

• Bilingual Advantage: Fluency in English and Spanish is required to effectively communicate with our diverse agent base.
• Customer Success Experience: 1-2 years of experience in customer success, account management, or operations is preferred, though not mandatory.
• Tech Savvy: Proficiency in CRM systems, Microsoft Office, Adobe software, and the ability to quickly learn new technologies.
• Detail-Oriented: A sharp eye for detail, ensuring accuracy in all tasks and communications.
• Independent & Team-Oriented: Capable of working autonomously with minimal supervision, while also collaborating effectively within a team.
• Bonus Experience: 1-2 years of experience working with Medicare is a plus but not required.

Why Join Us?


At Independence Marketing Group, we’re not just offering a job—we’re offering a chance to be part of a team that values your contributions and invests in your professional growth. If you believe you’re the perfect fit for this role, send your resume and a brief explanation of why you’re the ideal candidate to contracting@imgmailbox.com.