Contract Service Desk Analyst I

Job Title: Service Desk Analyst I Contract

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided 

required

• Associate degree or higher
• Help Desk Support (1+ years)
• Microsoft Windows (1+ years)
• Active Directory (1+ years)
• Citrix (1+ years)
• 1+ years of experience in ANY of the following:
• • Microsoft Office
  • Microsoft Azure

We are currently seeking a highly motivated and skilled Service Desk Analyst I to join our team. This is a full-time position that requires an associate degree or higher.

Job Summary: As a Service Desk Analyst I, you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 1 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a dedicated and enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.