Contract Processor / Assistant Program Coordinator
Department/Division: Opportunity Academy / Industry Outreach & MWLBE Unit (IOMU)
Location: Long Island City, NY 11101
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Position Type: Temporary/Contract
Start Date: ASAP
Openings: 1
Position Overview
Opportunity Academy is seeking an organized, dependable, and motivated Contract Processor / Assistant Program Coordinator to support the day-to-day operations of its workforce development and internship programs.
The Assistant Program Coordinator will work closely with program leadership to recruit and support participants, coordinate internships, develop and maintain employer relationships, track participant progress, and assist with training, workshops, and program events.
This is a highly collaborative role requiring strong communication, organization, customer service, and relationship-building skills. The successful candidate will regularly interact with program participants, employers, mentors, community partners, and internal stakeholders while helping ensure a positive and well-organized program experience.
Key Responsibilities
Program Administration
- Support the daily operations of Opportunity Academy and related workforce development programs.
- Coordinate program activities, schedules, meetings, and events.
- Organize orientations, workshops, training sessions, and special events.
- Prepare correspondence, reports, presentations, and other program materials.
- Maintain accurate participant, employer, and program records.
- Track deadlines, program requirements, and follow-up activities.
- Assist with program reporting and general administrative responsibilities.
Recruitment & Participant Support
- Conduct outreach to prospective applicants and respond to program inquiries.
- Schedule interviews, orientations, and onboarding activities.
- Assist participants with resume development, interview preparation, and workplace readiness.
- Maintain regular communication with participants throughout the program.
- Monitor participant attendance, engagement, and overall progress.
- Track assignments, quizzes, exams, assessments, and other program requirements.
- Review participant work and provide constructive feedback to support learning and professional development.
- Follow up regarding missing assignments, attendance concerns, and outstanding program requirements.
- Maintain accurate records of participant progress and program completion.
- Address participant questions and concerns and connect individuals with appropriate resources and support.
Internship Placement & Employer Relations
- Assist with matching participants to appropriate internship opportunities.
- Coordinate interviews and placement activities with host employers.
- Build and maintain productive relationships with employer partners.
- Serve as a point of contact for participants, supervisors, and host organizations.
- Conduct regular follow-up with employers and participants throughout internship placements.
- Assist with resolving workplace or placement-related concerns.
- Participate in employer meetings, site visits, recruitment activities, and related events as needed.
Training & Events
- Assist with planning and coordinating workshops, networking events, employer panels, and professional development activities.
- Support workshop facilitation and participant engagement.
- Track attendance and participation in training sessions and events.
- Prepare training materials, presentations, and other program resources.
Required Qualifications
- Associate's degree and at least two years of related professional experience, or an equivalent combination of education and experience.
- Experience in workforce development, internship programs, education, human services, program coordination, or a related field.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Strong organizational skills with excellent attention to detail.
- Demonstrated ability to manage multiple priorities, deadlines, and ongoing responsibilities.
- Experience working effectively with cross-functional teams and diverse populations.
- Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to quickly learn new software, systems, and technology platforms.
- Strong customer service, relationship-building, and problem-solving skills.
- Ability to work independently while contributing effectively within a team environment.
- Valid driver's license and ability to travel locally as needed.
Preferred Qualifications
- Bachelor's degree in Business Administration, Public Administration, Education, Human Services, Workforce Development, or a related field.
- Experience recruiting, screening, onboarding, or supporting program participants.
- Experience coordinating internships, mentoring programs, workforce development initiatives, or career-readiness programs.
- Experience facilitating workshops, training sessions, presentations, or group activities.
Ideal Candidate
The ideal candidate is a highly organized and people-focused program professional who enjoys working in a fast-paced environment and supporting individuals as they develop professional skills and prepare for employment opportunities. Strong candidates will be comfortable balancing administrative responsibilities with participant engagement, employer communication, event coordination, and detailed program tracking.
They should be proactive, responsive, detail-oriented, and able to build strong working relationships with participants and employer partners.
About Opportunity Academy
Opportunity Academy helps individuals gain workplace experience, develop professional skills, and prepare for long-term career success through internships, training, career-readiness programming, and employer partnerships.