Contents Manager
SERVPRO of Sussex County
Competitive base salary plus performance-based incentive opportunities
SERVPRO of Sussex County is hiring a hands-on Contents Manager to build, lead, and grow our dedicated Contents Division.
We are looking for a highly organized, driven, detail-oriented, and customer-focused leader who can take ownership of the department. The ideal candidate is a self-starter who sees what needs to be done, creates a plan, and follows through without constant direction.
The Contents Manager will oversee all aspects of contents restoration, including pack-outs, inventory, cleaning, transportation, storage, pack-backs, scheduling, documentation, customer communication, staffing, quality control, and financial performance.
This position reports directly to the Restoration Operations Manager and will initially lead a dedicated Contents Supervisor. Additional Contents Technicians will be added as the department grows.
What You’ll Do
- Build and manage the Contents Division using SERVPRO systems, standards, and procedures
- Oversee inspections, pack-outs, inventory, cleaning, storage, transportation, and pack-backs
- Deliver a professional and compassionate customer experience
- Communicate with customers, insurance professionals, vendors, subcontractors, and internal team members
- Develop project scopes and review estimates
- Schedule employees, vehicles, equipment, materials, and vendors
- Ensure photographs, inventories, job notes, authorizations, and supporting documentation are complete and accurate
- Track job progress, production costs, revenue, profitability, and department performance
- Maintain an organized warehouse, cleaning area, storage system, and equipment inventory
- Establish quality-control standards for handling and tracking customer belongings
- Ensure compliance with safety and risk-management procedures
- Recruit, train, supervise, and develop contents personnel
- Lead and support the Contents Supervisor in daily field operations
- Identify staffing needs based on workload, revenue, backlog, and profitability
- Report department performance and operational needs to the Restoration Operations Manager
- Perform other duties as assigned
Who We’re Looking For
- Self-starter who takes ownership and initiative
- Highly organized and able to manage multiple projects
- Driven to achieve production, profitability, quality, and growth goals
- Detail-oriented, especially with inventory and documentation
- Customer-centric and able to communicate with empathy
- Comfortable making decisions and solving problems independently
- Able to create systems, set expectations, and hold team members accountable
- Comfortable balancing field involvement with management responsibilities
Qualifications
- High school diploma or GED required
- Associate or bachelor’s degree preferred
- At least three years of operations experience
- At least one year of management or supervisory experience
- Experience in restoration, contents cleaning, moving, logistics, warehousing, construction, or a related field preferred
- Restoration industry certifications preferred
- Strong leadership, communication, and problem-solving skills
- Basic computer and mobile-technology skills
- Valid driver’s license and satisfactory driving record
- Ability to pass applicable employment screenings
Compensation
This position offers a competitive base salary plus performance-based incentive compensation.
Additional compensation may be earned by meeting or exceeding department goals related to:
- Revenue and production
- Gross profit and job profitability
- Project turnaround times
- Documentation and inventory accuracy
- Customer satisfaction
- Quality control
- Department growth
- Safety and operational compliance
Specific performance goals and incentive amounts will be clearly defined.
Schedule and Travel
This is a full-time position with a typical schedule of 7:00 a.m. to 5:00 p.m., Monday through Friday, averaging approximately 45 hours per week.
Additional hours, including evenings and weekends, may be required based on project needs and emergency-service demands.
Travel is primarily local throughout Sussex County and surrounding areas. Occasional out-of-area travel may be required.
Physical Requirements
This position includes office work, warehouse oversight, field management, and jobsite visits.
The employee may be required to:
- Lift up to 50 pounds independently and up to 100 pounds with assistance
- Stand, walk, bend, kneel, reach, push, pull, and carry
- Work around dust, odors, cleaning products, fumes, and airborne particles
- Work in hot, cold, noisy, or challenging jobsite conditions
- Wear appropriate personal protective equipment, including a respirator when required
Reasonable accommodations may be made for qualified individuals with disabilities.
What We Offer
- Competitive base salary
- Performance-based incentive opportunities
- The opportunity to build and lead a growing department
- Access to established SERVPRO systems and resources
- Training and professional-development opportunities
- A supportive, team-oriented work environment
- The opportunity to help customers recover important belongings after property damage
- Benefits and paid-time-off details provided during the hiring process
About SERVPRO of Sussex County
SERVPRO of Sussex County is a locally owned and operated restoration and cleaning company serving homeowners and businesses throughout Sussex County, Delaware.
Our team responds to water, fire, mold, storm, and other property-damage situations with professionalism, urgency, and care.
Each SERVPRO franchise is independently owned and operated.
SERVPRO of Sussex County is an equal opportunity employer.