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Contents Project Manager

Servpro

  • Mishawaka, Indiana
  • 30+ days ago

    Highlights

    We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.

    Numbers & Facts

    LocationMishawaka, Indiana

    Description

    Benefits:
    • 401(k) matching
    • Competitive salary
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!
    Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"
    When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.
    This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.
    Why Join SERVPRO of West St. Joseph County?
    - Competitive compensation
    - Strong benefits
    - Career growth & advancement
    - Professional development & certifications
    - A stable, growing company with a mission that matters
    What You’ll Lead & Own (Core Responsibilities)
    Contents Operations & Project Management
    - Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling
    - Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking
    - Manage project scope and estimates using SERVPRO systems and carrier guidelines
    - Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
    - Monitor cycle time, quality standards, and operational efficiency from start to finish
    - Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items
    Leadership & Team Management
    - Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
    - Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
    - Conduct quality checks and audit inventory accuracy
    - Address performance issues with coaching, feedback, and corrective action
    - Participate in recruiting, hiring, onboarding, and development of contents team members
    Customer Experience & Communication
    - Serve as the primary point of contact for customers regarding contents services
    - Set clear expectations and provide professional, proactive, and compassionate communication
    - Ensure customers feel confident their belongings are protected, respected, and properly restored
    - Manage customer satisfaction and online review performance
    Financial & KPI Accountability
    - Track contents job profitability
    - Monitor pack-out to pack-back cycle time
    - Maintain inventory accuracy rate
    - Reduce damage/rework incidents
    - Control production efficiency and labor cost
    - Support customer satisfaction and service quality
    Assets, Equipment & Warehouse Oversight
    - Manage contents equipment, vehicles, supplies, and warehouse organization
    - Ensure proper storage, labeling, and protection of customer property
    - Control production expenses and minimize loss or damage risks
    - Maintain clean, organized job sites and storage areas
    What We’re Looking For (Qualifications)
    Required
    - Valid driver’s license
    - High school diploma or GED
    - 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
    - Ability to lift 50 lbs regularly (100 lbs with assistance)
    - Ability to work in physical environments (attics, ladders, tight spaces)
    Strongly Preferred
    - Experience in contents restoration, moving, warehousing, or inventory management
    - Knowledge of pack-outs, contents cleaning, and storage processes
    - IICRC Certification (or willingness to obtain)
    - Strong organizational skills and high attention to detail
    - Confidence leading teams in a fast-moving, deadline-driven environment
    The Kind of Leader Who Thrives Here
    - Takes ownership and accountability for results
    - Holds people to high standards while supporting their growth
    - Stays organized under pressure
    - Balances operational discipline with empathy for customers
    - Cares about quality, speed, profitability, and team morale

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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