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Contents Manager

Servpro

  • Winston-Salem, North Carolina
  • 30+ days ago

    Highlights

    We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

    Numbers & Facts

    LocationWinston-Salem, North Carolina
    Websitehttps://www.servpro.com/

    Description

    Benefits:
    • 401(k)
    • 401(k) matching
    • Bonus based on performance
    • Company car
    • Company parties
    • Competitive salary
    • Employee discounts
    • Free food & snacks
    • Opportunity for advancement
    • Paid time off
    • Training & development
    • Wellness resources

    Benefits:
    • 401(k)
    • Bonus based on performance
    • Competitive salary
    • Opportunity for advancement
    • Paid time off
    Job Description
    You'll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes:
    • Hiring, training and managing technicians and laborers
    • Cleaning and deodorizing fire damaged buildings and personal property
    • Documenting, inventorying, cleaning, packing and managing personal property items
    • Managing projects and communicating with customers, clients and vendors
    • Scheduling and directing crew chiefs
    • Completing job file documentation
    • Building and maintaining relationships with clients and vendors to help build business
    • Lead a team of hardworking individuals serving others within your community
    • Be empathetic and show a sense of urgency while communicating through modern technology
    Team Compensation and Benefits:
    • Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
    • Monthly cross-training opportunities to advance your career
    • Flex schedule - at  Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
    • Paid training
    • Referral program
    • Great culture and team dynamic
    • Bonus opportunities based on performance
    Team Qualifications 
     
    • Experience managing fire cleaning and contents projects in the restoration industry
    • Valid drivers license
    • Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
    • Must pass criminal background check
    • 3+ years experience in Contents Restoration or Moving Experience
    • Dedication to customer service
    • Ability to lead others from diverse backgrounds
    • Excellent written and verbal communication skills
    • Ability to learn and implement software programs that track and identify contents
    • IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
    • Valid driver's license with a clean record
    • Have the ability to work nights/weekends and overtime, if needed
    • Desire to continually learn new things
    Role on the Team (Job Responsibilities):

    • Foster an environment of collaboration and teamwork within the division and company
    • Self-managing and time management skills
    • Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
    • Job schedule management and coordination
    • Assist other team members when needed and foster a positive working relationship with other departments.
    • Be a great representative of our brand!
    • Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
    • Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
    • Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
    • Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
    • Manage projects and existing crews
    • Supervise pack-outs and inventory/evaluation of items
    • Experience managing fire cleaning and contents projects in the restoration industry
    • Valid drivers license
    • Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
    • Must pass criminal background check
     
     
    Compensation: $75,000.00 - $100,000.00 per year




    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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