Content Review Operations Specialist

Act as a primary operational point of contact for end-user support, enabling users to navigate VVPM, addressing day-to-day inquiries regarding platform user access, permissions, account updates, deactivations, and document ownership transfers. As a Content Review Operations Specialist in the Global Digital Hub, you play a vital role in supporting the end-to-end medical, legal, and regulatory approval operations and digital asset administration.

As a Content Review Operations Specialist in the Global Digital Hub, you play a vital role in supporting the end-to-end medical, legal, and regulatory approval operations and digital asset administration. In this role, you act as a customer-facing point of contact for internal stakeholders, affiliates, and external agencies, providing operational support, enabling users to navigate Veeva Vault PromoMats (VVPM), and managing key content approval tasks such as claims approval and metadata alignment.
Key Responsibilities
Content & Approval Operations Support
Serve as an operational touchpoint for content approval workflows, supporting parts or totalities of materials undergoing medical, legal, and regulatory review processes.
Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents, and maintaining reference libraries.
Validate and steward content metadata and business rules in support of modular content product standards and campaign alignment.
Partner with Content Review Operations Coordinators and leads to support continuous improvement and operational efficiency across the review cycle.
System Administration & User Management Support
Act as a primary operational point of contact for end-user support, enabling users to navigate VVPM, addressing day-to-day inquiries regarding platform user access, permissions, account updates, deactivations, and document ownership transfers.
Triage, address, or escalate user tickets and technical inquiries to the appropriate teams as needed.
Guide users to relevant documentation, Job Aids, Standard Operating Procedures (SOPs), process guidelines, and training resources.
Track, log, and identify recurring operational issues or system enhancement opportunities to support continuous process optimization.
Stakeholder Communication & Collaboration
Build and maintain effective working relationships with internal stakeholders, regional affiliates, and external agency partners.
Tailor communications to explain business processes and technical workflows clearly to non-technical audiences.
Facilitate smooth collaboration between global and local teams, incorporating feedback to ensure clarity and alignment.
Who You Are
You are a proactive and organized professional with a strong foundation in digital asset management, content review support, or content operations. You possess strong customer service and problem-solving skills, enabling you to guide stakeholders through technical and operational workflows with clarity. You thrive in collaborative environments and are eager to grow your expertise in content governance and healthcare regulatory processes.
Minimum Candidate Qualifications & Experience
Education: Bachelor s degree or equivalent experience.
Experience: 3+ years of professional experience in content operations, digital asset management, content review/approval processes, project coordination, or marketing operations.
System Knowledge: Practical experience using content management and review/approval platforms (such as Veeva Vault PromoMats or similar tools) as a key system for digital asset workflows.
Communication & Support: Strong interpersonal skills with demonstrated experience in customer/stakeholder support, problem-solving, and managing feedback.
Organizational Skills: Excellent organizational, multitasking, and analytical capabilities, with a proven track record of handling day-to-day administrative and operational tasks.
Additional Desired Qualifications & Experience
Experience in the pharmaceutical, biotechnology, life sciences, healthcare, or other highly regulated industries.
Certification in Veeva Vault Platform (or similar content review tool admin certifications).
Familiarity with medical, legal, and regulatory (MLR) review lifecycles, claims management, and compliance standards.
Adaptive, agile mindset with an interest in continuous process improvement.