Primary Talent Partners has a new contract opening for a
Content Operations Specialist to join our pharmaceutical client in Lawrence Township, NJ. This is a 12-month contract to start with the potential for extensions.
Pay:$40.00 - $50.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.
Description:
Purpose and Scope of the Position:
Provide user support and data management for a mature digital asset management (DAM) system which serves as the central repository for all marketing materials. User base is estimated at 69,175 worldwide with approximately 20,000 files per year. The team troubleshoots issues for users worldwide regarding workflows, file retrieval, and downloads. Other content repository management will also be in scope as needed (i.e. reference library, strategic asset management library).
The ideal candidate will have a strong background in content management, digital asset management, and a keen understanding of brand consistency and compliance.
Required Competencies:- Proven experience in content management, digital asset management, or a similar role.
- Strong understanding of brand guidelines, compliance, and regulatory requirements.
- Excellent organizational and project management skills.
- Proficiency in content management systems (CMS) and digital asset management (DAM) tools.
- Experience with managing asset library and associated metadata
- Detail-oriented with a strong technical aptitude
- Experience with Veeva Vault PromoMats is highly preferred.
- Proficient in leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve productivity and streamline workflows
- Strong communication and collaboration skills.
- Ability to work independently and manage multiple projects simultaneously.
Duties and Responsibilities:- Liaise with agencies on file receipt
- Reconcile reports to ensure all files are uploaded into AEM system
- Provide user support in multiple countries; overcome language obstacles
- Provide new-user access and site usability training as needed
- Standardize metadata and taxonomy for asset entry
- Perform file retrieval for user inquiries
- Assisting with change management and adoption encouragement
- Ensure all content is up-to-date, accurate, and aligned with brand guidelines and regulatory requirements.
- Collaborate with brand marketing teams, creative agencies, and other stakeholders to gather content requirements and feedback.
- Support cross-functional teams, including Omnichannel, brand, legal, medical, and regulatory (MLR) teams, to ensure content meets all compliance standards.
- Facilitate the review and approval process for new and updated content
Training and Support:
- Assist developing training materials
- Provide ongoing support and troubleshooting for content-related issues.
Continuous Improvement:
- Identify opportunities for improving content management processes and systems.
Education and Experience: - BA/BS degree required.
- Bachelor's degree in Marketing, Communications, Digital Media, Library Science, Information Systems or a related field preferred.
- Working Conditions: Office environment
- Physical Demands: Sitting for periods of time
Top Skills:- Customer service experience in a technical or systems environment
- Knowledge of Macintosh (MACs), Adobe Creative Suite
- Experience with digital asset management systems
- Detail-oriented with a strong technical aptitude
- Strong problem-solving and analytical skills demonstrating tenacity
- Excellent communication skills and ability to work in a fast-paced environment
- Experience with managing asset library and associated metadata
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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