Content Manager

Then don’t miss your chance to join our Franchise as a new Content Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

 

The Contents Manager is responsible for leading the contents division and ensuring contents projects are scoped, documented, processed, stored, and completed safely, efficiently, and profitably. This position leads the Contents Supervisors and is accountable for team capacity, productivity, inventory control, clean-room performance, storage management, project execution, and the customer experience.

Responsibilities:

· Lead, train, develop, and hold accountable Contents Supervisors and contents production staff.

· Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.

· Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.

· Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.

· Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.

· Manage clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.

· Maintain organized, secure, and properly documented contents storage and inventory locations.

· Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.

· Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.

· Maintain strong communication with customers and internal operations teams throughout the contents process.

· Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.