Highlights
Position: Content Manager Location: Malvern, PA 19355 / Charlotte, NC 28262 Duration: 6 Months Job Type: Temporary Assignment Work Type: Hybrid Job Description: The PIPS CLEAR Team Content Analyst supports the full lifecycle of content delivery for the Personal Investor Public Site (PIPS), ensuring compliance, performance, strategic alignment, and user experience excellence. This role manages Jira ticket workflows, Red Oak submissions, and cross-functional coordination, while also driving enhancements in content audit, dashboarding capabilities-including Adobe site performance metrics-and SEO strategy.
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Computer/IT Services |
| Salary | $43 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. We are a community of 50 million who think-and feel-differently about investing. Together, we're changing the way the world invests. Since our founding in 1975, helping investors achieve their goals has been our main reason for existence. At Client, we're built differently. Our client is investor-owned, meaning that we're owned by our funds, which are owned by our fund shareholder clients. Therefore, your success adds to ours, so you're surrounded by people who care about the same things. With no other parties to answer to, we make decisions-including keeping investing costs as low as possible-with your needs in mind. Because of our unique structure, your goals align with our goals.
Position: Content Manager
Location: Malvern, PA 19355 / Charlotte, NC 28262
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
- The PIPS CLEAR Team Content Analyst supports the full lifecycle of content delivery for the Personal Investor Public Site (PIPS), ensuring compliance, performance, strategic alignment, and user experience excellence.
- This role manages Jira ticket workflows, Red Oak submissions, and cross-functional coordination, while also driving enhancements in content audit, dashboarding capabilities-including Adobe site performance metrics-and SEO strategy.
- The analyst will be responsible for building relationships with internal PIPS teams, PIM teams, business stakeholders, and UX/SEO partners to ensure content is optimized for both discoverability and usability.
Key Responsibilities:
- Workflow & Ticket Management:
- Manage intake, prioritization, and routing of Jira tickets from CLEAR to PIPSCM, ensuring completeness of documentation (SEO briefs, Red Oak IDs, creative assets).
- Monitor daily ticket activity and status changes, ensuring timely elevation.
- Coordinate the submission of requests to the internal creative agency (RED) for page refresh and renewal based on criteria established.
- Ensure SEO recommendations and UX design feedback are incorporated into ticket documentation and review cycles.
- Audit & Content Governance:
- Lead monthly and quarterly audits of PIPS pages, focusing on expiry, compliance, performance metrics, and alignment with SEO and UX best practices.
- Maintain and enhance the Airtable repository of 700+ pages, used by Risk, Engagement Strategy, and ECO Operations.
- Collaborate with UX and SEO teams to refine audit criteria and identify opportunities for content improvement.
- Dashboard Development & Optimization:
- Partner with analysts to evolve Power BI dashboards that monitor page performance, accessibility, and risk metrics.
- Integrate Adobe site performance metrics into dashboards to track client engagement, conversion intent, bounce rates, and UX signals.
- Surface SEO and UX insights to inform content prioritization and optimization strategies.
- Red Oak Submission Processing
- Ensure Red Oak submissions are completed and accurately linked to Jira tickets prior to elevation and closed in compliance with retention policies.
- Develop processes for aggregating quarterly Red Oak submissions and tracking compliance status.
- Cross-Functional Collaboration
- Coordinate with SEO strategists, designers, and UX strategists to align content delivery with business goals, search visibility, and user experience standards.
- Participate in PI Planning and CLEAR refinement sessions to surface blockers and align strategic priorities.
- Develop and maintain relationships with the internal creative agency (RED) to ensure that requests are handed off in good order.
- Collaborate with Subject Matter Experts (SMEs) and business partners on requirements and review of content updates and page data.
- Actively contribute to UX design reviews and SEO strategy sessions, providing content insights and recommendations.
Qualifications:
- Bachelor's degree in Business, Communications, Information Systems, or related field.
- 3+ years of experience in content operations, project coordination, or digital workflow management.
- Proficiency in Jira, Workfront, Airtable, Power BI, and Adobe Analytics.
- Strong organizational skills and attention to detail.
- Excellent communication and stakeholder management skills.
Preferred Skills:
- Experience with Red Oak compliance workflows.
- Strong understanding of SEO principles and UX design strategy.
- Familiarity with design systems and accessibility standards.
- Ability to interpret data insights for content prioritization and optimization.
- Experience contributing to UX and SEO reviews and translating feedback into actionable content improvements.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.