Sign upLog in
Marketing, Advertising and PR Jobs

Content Enablement Specialist

Iconma

Cleveland, OH

Apply
JOB DETAILS
SALARY
$29–$30 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Banking Services, Best Practices, Business Writing, Communication Skills, Content Structure, Detail Oriented, Documentation, Enterprise Applications, Financial Services, Health Plan, Healthcare, Identify Issues, Knowledge Management, Knowledge Management Software, Maintain Compliance, Metadata, Multitasking, Onboarding, People Management, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Root Cause Analysis, Systems Administration/Management, Usability Engineering, Writing Skills
LOCATION
Cleveland, OH
POSTED
16 days ago
Our Client, a Banking company, is looking for a Content Enablement Specialist for their Cleveland, OH/Buffalo, NY location.
 
Responsibilities:
  • Authoring and maintaining shared services content
  • Enabling LOB teams to create high-quality content
  • Supporting and improving GenAI-powered capabilities
  • Monitoring and improving content quality, consistency, and performance
  • The position requires both technical aptitude (AI + platform workflows) and content judgment.
  • Essential Functions Shared Services Content Authoring
  • Create and maintain enterprise shared content within enterprise Knowledge Management software.
  • Structure content for:
  • Clarity and usability
  • AI consumption and search effectiveness
  • Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
  • Enable Line of Business Authoring through Onboarding and Ongoing Support
  • Support onboarding of new LOBs into KM platform
  • Provide guidance on:
  • Authoring standards
  • Templates and structure
  • Best practices for AI-ready content
  • Facilitate working sessions to help SMEs successfully publish content
  • GenAI Support & Optimization:
  • Support and refine AI-enabled capabilities, including:
  • AI-generated draft content
  • Content similarity and consolidation recommendations
  • Staleness detection
  • Smart tagging and metadata generation
  • Content performance insights (engagement, usage trends)
  • Assist with:
  • Prompt design and tuning
  • Testing GenAI outputs for accuracy and consistency
  • Monitor performance and recommend improvements
  • Testing & System Support
  • Execute testing on:
  • Content workflows
  • GenAI capabilities
  • Troubleshoot issues and support root cause analysis
  • Ensure adherence to system requirements and user expectations
 
Requirements:
  • Strong written and oral communication skills
  • Strong communication skills across technical and business audiences
  • Analytical thinking and problem-solving ability
  • Experience with knowledge management or enterprise content platforms
  • Familiarity with Agile delivery practices
  • Preferred Qualifications:
  • Experience working with:
  • GenAI tools or AI-enabled workflows
  • Content systems, platforms, or structured documentation
  • Experience in regulated environments (banking, financial services, healthcare, etc.)
  • Skills / Competencies:
  • Ability to work across multiple priorities and stakeholders
  • Strong attention to detail and quality
  • Technical curiosity and ability to learn evolving AI capabilities
  • Facilitation and stakeholder support skills
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

Similar Job Searches

Marketing Manager Jobs in Cleveland, OHEvents Manager Jobs in Cleveland, OHBrand Manager Jobs in Cleveland, OHEvent Manager Jobs in Cleveland, OHPromotions Manager Jobs in Cleveland, OHSocial Media Manager Jobs in Cleveland, OHDirector Of Marketing Jobs in Cleveland, OHMarketing Communications Associate Jobs in Cleveland, OHEvents Assistant Jobs in Cleveland, OHMarketing Executive Jobs in Cleveland, OH