Content Enablement Specialist

Our Client, a Banking company, is looking for a Content Enablement Specialist for their Cleveland, OH/Buffalo, NY location.

Responsibilities:

• Authoring and maintaining shared services content
• Enabling LOB teams to create high-quality content
• Supporting and improving GenAI-powered capabilities
• Monitoring and improving content quality, consistency, and performance
• The position requires both technical aptitude (AI + platform workflows) and content judgment.
• Essential Functions Shared Services Content Authoring
• Create and maintain enterprise shared content within enterprise Knowledge Management software.
• Structure content for:
• Clarity and usability
• AI consumption and search effectiveness
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
• Enable Line of Business Authoring through Onboarding and Ongoing Support
• Support onboarding of new LOBs into KM platform
• Provide guidance on:
• Authoring standards
• Templates and structure
• Best practices for AI-ready content
• Facilitate working sessions to help SMEs successfully publish content
• GenAI Support & Optimization:
• Support and refine AI-enabled capabilities, including:
• AI-generated draft content
• Content similarity and consolidation recommendations
• Staleness detection
• Smart tagging and metadata generation
• Content performance insights (engagement, usage trends)
• Assist with:
• Prompt design and tuning
• Testing GenAI outputs for accuracy and consistency
• Monitor performance and recommend improvements
• Testing & System Support
• Execute testing on:
• Content workflows
• GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Requirements:

• Strong written and oral communication skills
• Strong communication skills across technical and business audiences
• Analytical thinking and problem-solving ability
• Experience with knowledge management or enterprise content platforms
• Familiarity with Agile delivery practices
• Preferred Qualifications:
• Experience working with:
• GenAI tools or AI-enabled workflows
• Content systems, platforms, or structured documentation
• Experience in regulated environments (banking, financial services, healthcare, etc.)
• Skills / Competencies:
• Ability to work across multiple priorities and stakeholders
• Strong attention to detail and quality
• Technical curiosity and ability to learn evolving AI capabilities
• Facilitation and stakeholder support skills

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities